SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4805 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.0% | 45 | QUEUED | CLOSED |
| SLB-20261019-4804 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.0% | 34 | QUEUED | CLOSED |
| SLB-20261019-4803 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 30 | QUEUED | CLOSED |
| SLB-20261019-4802 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 38 | QUEUED | CLOSED |
| SLB-20261019-4801 | Oct 19 | Glo | Success Rate | 95.0% | 93.2% | 37 | QUEUED | CLOSED |
| SLB-20261019-4800 | Oct 19 | Airtel | Success Rate | 95.0% | 94.0% | 33 | QUEUED | CLOSED |
| SLB-20261019-4799 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 36 | QUEUED | CLOSED |
| SLB-20261019-4798 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.1% | 44 | QUEUED | CLOSED |
| SLB-20261019-4797 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 46 | QUEUED | CLOSED |
| SLB-20261019-4796 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 36 | QUEUED | CLOSED |
| SLB-20261019-4795 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 35 | QUEUED | CLOSED |
| SLB-20261019-4794 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.0% | 45 | QUEUED | CLOSED |
| SLB-20261019-4793 | Oct 19 | Glo | Success Rate | 95.0% | 93.5% | 40 | QUEUED | CLOSED |
| SLB-20261019-4792 | Oct 19 | Airtel | Success Rate | 95.0% | 94.3% | 37 | QUEUED | CLOSED |
| SLB-20261019-4791 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 38 | QUEUED | CLOSED |
| SLB-20261019-4790 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 92.8% | 52 | QUEUED | CLOSED |
| SLB-20261019-4789 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 57 | QUEUED | CLOSED |
| SLB-20261019-4788 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.1% | 43 | QUEUED | CLOSED |
| SLB-20261019-4787 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.7% | 43 | QUEUED | CLOSED |
| SLB-20261019-4786 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.4% | 55 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:01:54 | VAS-1792242112-7D60FFD610DA | AGGREGATOR | TXN_COMPLETION | 1715.74ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 14:01:49 | VAS-1792242107-3D8B77742023 | AGGREGATOR | TXN_COMPLETION | 2558.30ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 14:01:49 | VAS-1792242107-3D8B77742023 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 14:01:28 | VAS-1792242087-D032FED3128E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 14:01:24 | VAS-1792242082-37193EF443B6 | TELCO | TXN_COMPLETION | 1876.25ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 14:01:24 | VAS-1792242082-37193EF443B6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 14:01:14 | VAS-1792242072-226DE211F25E | AGGREGATOR | TXN_COMPLETION | 447.66ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 14:01:14 | VAS-1792242072-226DE211F25E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 14:01:04 | VAS-1792242063-7505939A0A80 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 14:00:53 | VAS-1792242053-D0028EEC1937 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 14:00:36 | VAS-1792242033-7BFD0D750105 | TELCO | TXN_COMPLETION | 2226.95ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 14:00:36 | VAS-1792242033-7BFD0D750105 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 14:00:29 | VAS-1792242028-2FA95343FC65 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 14:00:24 | VAS-1792242023-963C076A6D59 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 14:00:19 | VAS-1792242018-5B5FA6417A8A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:00:14 | VAS-1792242013-4AC1C8002B4D | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 13:59:58 | VAS-1792241994-FE8CD1DEFAD1 | TELCO | TXN_COMPLETION | 2383.47ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 13:59:58 | VAS-1792241994-FE8CD1DEFAD1 | AGGREGATOR | TXN_COMPLETION | 1544.80ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 13:59:58 | VAS-1792241994-FE8CD1DEFAD1 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 13:59:49 | VAS-1792241989-D7E92C4428DC | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |