SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4805 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.0% | 45 | QUEUED | CLOSED |
| SLB-20261019-4804 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.0% | 34 | QUEUED | CLOSED |
| SLB-20261019-4803 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 30 | QUEUED | CLOSED |
| SLB-20261019-4802 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 38 | QUEUED | CLOSED |
| SLB-20261019-4801 | Oct 19 | Glo | Success Rate | 95.0% | 93.2% | 37 | QUEUED | CLOSED |
| SLB-20261019-4800 | Oct 19 | Airtel | Success Rate | 95.0% | 94.0% | 33 | QUEUED | CLOSED |
| SLB-20261019-4799 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 36 | QUEUED | CLOSED |
| SLB-20261019-4798 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.1% | 44 | QUEUED | CLOSED |
| SLB-20261019-4797 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 46 | QUEUED | CLOSED |
| SLB-20261019-4796 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 36 | QUEUED | CLOSED |
| SLB-20261019-4795 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 35 | QUEUED | CLOSED |
| SLB-20261019-4794 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.0% | 45 | QUEUED | CLOSED |
| SLB-20261019-4793 | Oct 19 | Glo | Success Rate | 95.0% | 93.5% | 40 | QUEUED | CLOSED |
| SLB-20261019-4792 | Oct 19 | Airtel | Success Rate | 95.0% | 94.3% | 37 | QUEUED | CLOSED |
| SLB-20261019-4791 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 38 | QUEUED | CLOSED |
| SLB-20261019-4790 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 92.8% | 52 | QUEUED | CLOSED |
| SLB-20261019-4789 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 57 | QUEUED | CLOSED |
| SLB-20261019-4788 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.1% | 43 | QUEUED | CLOSED |
| SLB-20261019-4787 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.7% | 43 | QUEUED | CLOSED |
| SLB-20261019-4786 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.4% | 55 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:25:44 | VAS-1792236343-50EB82D071AC | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 12:25:34 | VAS-1792236333-9694B38F0A0C | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 12:25:29 | VAS-1792236328-58D20964D213 | AGGREGATOR | TXN_COMPLETION | 859.98ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 12:25:24 | VAS-1792236323-EFFA1D1A759C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 12:25:10 | VAS-1792236309-98F335180AB5 | AGGREGATOR | TXN_COMPLETION | 984.31ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 12:25:10 | VAS-1792236309-98F335180AB5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 12:25:06 | VAS-1792236304-0D19E3ED4128 | TELCO | TXN_COMPLETION | 1428.95ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 12:24:55 | VAS-1792236294-5CDB581BFB8F | AGGREGATOR | TXN_COMPLETION | 683.90ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 12:24:55 | VAS-1792236294-5CDB581BFB8F | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 12:24:25 | VAS-1792236260-D8033FDC37D8 | AGGREGATOR | TXN_COMPLETION | 2440.70ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:24:25 | VAS-1792236260-D8033FDC37D8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:24:16 | VAS-1792236255-8FECF19A3F1D | TELCO | TXN_COMPLETION | 948.68ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 12:24:16 | VAS-1792236255-8FECF19A3F1D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 12:24:12 | VAS-1792236250-3ACB0D8B0CBC | AGGREGATOR | TXN_COMPLETION | 2102.91ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 12:24:12 | VAS-1792236250-3ACB0D8B0CBC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 12:24:06 | VAS-1792236245-F7D6EC653E91 | AGGREGATOR | TXN_COMPLETION | 1384.84ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:24:02 | VAS-1792236240-F92C26E22DC9 | AGGREGATOR | TXN_COMPLETION | 1384.09ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 12:24:01 | VAS-1792236240-F92C26E22DC9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 12:23:56 | VAS-1792236235-F1D4FB56ADD4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 12:23:50 | VAS-1792236230-DBB298F38C52 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | Glo |