SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4245 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 191 | QUEUED | CLOSED |
| SLB-20261016-4244 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.7% | 197 | QUEUED | CLOSED |
| SLB-20261016-4243 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.8% | 207 | QUEUED | CLOSED |
| SLB-20261016-4242 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 189 | QUEUED | CLOSED |
| SLB-20261016-4241 | Oct 16 | Glo | Success Rate | 95.0% | 94.2% | 194 | QUEUED | CLOSED |
| SLB-20261016-4240 | Oct 16 | Airtel | Success Rate | 95.0% | 93.2% | 227 | QUEUED | CLOSED |
| SLB-20261016-4239 | Oct 16 | MTN | Success Rate | 95.0% | 94.1% | 193 | QUEUED | CLOSED |
| SLB-20261016-4238 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.9% | 202 | QUEUED | CLOSED |
| SLB-20261016-4237 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 192 | QUEUED | CLOSED |
| SLB-20261016-4236 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 191 | QUEUED | CLOSED |
| SLB-20261016-4235 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.6% | 207 | QUEUED | CLOSED |
| SLB-20261016-4234 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261016-4233 | Oct 16 | Glo | Success Rate | 95.0% | 94.3% | 189 | QUEUED | CLOSED |
| SLB-20261016-4232 | Oct 16 | Airtel | Success Rate | 95.0% | 93.2% | 223 | QUEUED | CLOSED |
| SLB-20261016-4231 | Oct 16 | MTN | Success Rate | 95.0% | 93.9% | 196 | QUEUED | CLOSED |
| SLB-20261016-4230 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.7% | 203 | QUEUED | CLOSED |
| SLB-20261016-4229 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 198 | QUEUED | CLOSED |
| SLB-20261016-4228 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.0% | 182 | QUEUED | CLOSED |
| SLB-20261016-4227 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.6% | 205 | QUEUED | CLOSED |
| SLB-20261016-4226 | Oct 16 | 9Mobile | Success Rate | 95.0% | 93.9% | 184 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:25:53 | VAS-1792265151-069DBE7C5E2A | TELCO | TXN_COMPLETION | 1853.07ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 20:25:44 | VAS-1792265141-160B2D6CEAD7 | TELCO | TXN_COMPLETION | 2132.30ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 20:25:44 | VAS-1792265141-160B2D6CEAD7 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 20:25:37 | VAS-1792265137-A89FFC5830B1 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:25:33 | VAS-1792265132-6EC2BD3AFE30 | AGGREGATOR | TXN_COMPLETION | 1449.01ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 20:25:33 | VAS-1792265132-6EC2BD3AFE30 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 20:25:22 | VAS-1792265122-715C7FA9D1C9 | TELCO | TXN_COMPLETION | 1066.21ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 20:25:22 | VAS-1792265122-715C7FA9D1C9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 20:25:13 | VAS-1792265112-510FC637CE4A | AGGREGATOR | TXN_COMPLETION | 405.49ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 20:25:13 | VAS-1792265112-510FC637CE4A | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 20:25:09 | VAS-1792265107-DF65A59DFCF2 | TELCO | TXN_COMPLETION | 1989.00ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 20:25:09 | VAS-1792265107-DF65A59DFCF2 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 20:25:06 | VAS-1792265102-E69798DDA348 | TELCO | TXN_COMPLETION | 2320.04ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 20:25:06 | VAS-1792265102-E69798DDA348 | AGGREGATOR | TXN_COMPLETION | 1259.61ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 20:25:06 | VAS-1792265102-E69798DDA348 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 20:24:59 | VAS-1792265097-FC27AF0F2995 | TELCO | TXN_COMPLETION | 694.66ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:24:59 | VAS-1792265097-FC27AF0F2995 | AGGREGATOR | TXN_COMPLETION | 1285.21ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:24:53 | VAS-1792265092-4BFB2BB4A7AE | TELCO | TXN_COMPLETION | 992.55ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 20:24:49 | VAS-1792265087-B3DBCE40035D | AGGREGATOR | TXN_COMPLETION | 1522.24ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 20:24:49 | VAS-1792265087-B3DBCE40035D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Airtel |