SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4225 | Oct 16 | Glo | Success Rate | 95.0% | 94.2% | 188 | QUEUED | CLOSED |
| SLB-20261016-4224 | Oct 16 | Airtel | Success Rate | 95.0% | 93.1% | 222 | QUEUED | CLOSED |
| SLB-20261016-4223 | Oct 16 | MTN | Success Rate | 95.0% | 93.8% | 194 | QUEUED | CLOSED |
| SLB-20261016-4222 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.8% | 197 | QUEUED | CLOSED |
| SLB-20261016-4221 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 195 | QUEUED | CLOSED |
| SLB-20261016-4220 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.3% | 168 | QUEUED | CLOSED |
| SLB-20261016-4219 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.5% | 202 | QUEUED | CLOSED |
| SLB-20261016-4218 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 177 | QUEUED | CLOSED |
| SLB-20261016-4217 | Oct 16 | Glo | Success Rate | 95.0% | 94.4% | 178 | QUEUED | CLOSED |
| SLB-20261016-4216 | Oct 16 | Airtel | Success Rate | 95.0% | 93.2% | 215 | QUEUED | CLOSED |
| SLB-20261016-4215 | Oct 16 | MTN | Success Rate | 95.0% | 93.7% | 192 | QUEUED | CLOSED |
| SLB-20261016-4214 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.9% | 191 | QUEUED | CLOSED |
| SLB-20261016-4213 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 186 | QUEUED | CLOSED |
| SLB-20261016-4212 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.4% | 163 | QUEUED | CLOSED |
| SLB-20261016-4211 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.6% | 197 | QUEUED | CLOSED |
| SLB-20261016-4210 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 170 | QUEUED | CLOSED |
| SLB-20261016-4209 | Oct 16 | Glo | Success Rate | 95.0% | 94.5% | 171 | QUEUED | CLOSED |
| SLB-20261016-4208 | Oct 16 | Airtel | Success Rate | 95.0% | 93.3% | 207 | QUEUED | CLOSED |
| SLB-20261016-4207 | Oct 16 | MTN | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261016-4206 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 94.0% | 181 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:55:28 | VAS-1792274117-61A9F99F0253 | AGGREGATOR | TXN_COMPLETION | 402.72ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 22:55:28 | VAS-1792274117-61A9F99F0253 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 22:55:10 | VAS-1792274107-69FA9AF33D5D | TELCO | TXN_COMPLETION | 874.53ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 22:55:10 | VAS-1792274107-69FA9AF33D5D | AGGREGATOR | TXN_COMPLETION | 1923.36ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 22:55:10 | VAS-1792274107-69FA9AF33D5D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 22:55:00 | VAS-1792274097-D42D40FA5552 | TELCO | TXN_COMPLETION | 1625.63ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 22:55:00 | VAS-1792274097-D42D40FA5552 | AGGREGATOR | TXN_COMPLETION | 1232.06ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 22:55:00 | VAS-1792274097-D42D40FA5552 | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 22:54:44 | VAS-1792274082-5DA7BE5D0300 | TELCO | TXN_COMPLETION | 1060.00ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:54:44 | VAS-1792274082-5DA7BE5D0300 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:54:35 | VAS-1792274073-F822B8D364FC | AGGREGATOR | TXN_COMPLETION | 1911.23ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 22:54:29 | VAS-1792274068-2E7AD744609B | TELCO | TXN_COMPLETION | 1059.96ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 22:54:29 | VAS-1792274068-2E7AD744609B | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 22:54:25 | VAS-1792274065-1C795E33E473 | AGGREGATOR | TXN_COMPLETION | 1142.98ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 22:54:20 | VAS-1792274058-4AA721441EF3 | TELCO | TXN_COMPLETION | 1536.84ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 22:54:20 | VAS-1792274058-4AA721441EF3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 22:54:15 | VAS-1792274053-1B4C6AEEC6E1 | AGGREGATOR | TXN_COMPLETION | 1677.46ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 22:54:15 | VAS-1792274053-1B4C6AEEC6E1 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 22:54:09 | VAS-1792274048-02897E069CBA | AGGREGATOR | TXN_COMPLETION | 831.62ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:54:09 | VAS-1792274048-02897E069CBA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | MTN |