SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4225 | Oct 16 | Glo | Success Rate | 95.0% | 94.2% | 188 | QUEUED | CLOSED |
| SLB-20261016-4224 | Oct 16 | Airtel | Success Rate | 95.0% | 93.1% | 222 | QUEUED | CLOSED |
| SLB-20261016-4223 | Oct 16 | MTN | Success Rate | 95.0% | 93.8% | 194 | QUEUED | CLOSED |
| SLB-20261016-4222 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.8% | 197 | QUEUED | CLOSED |
| SLB-20261016-4221 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 195 | QUEUED | CLOSED |
| SLB-20261016-4220 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.3% | 168 | QUEUED | CLOSED |
| SLB-20261016-4219 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.5% | 202 | QUEUED | CLOSED |
| SLB-20261016-4218 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 177 | QUEUED | CLOSED |
| SLB-20261016-4217 | Oct 16 | Glo | Success Rate | 95.0% | 94.4% | 178 | QUEUED | CLOSED |
| SLB-20261016-4216 | Oct 16 | Airtel | Success Rate | 95.0% | 93.2% | 215 | QUEUED | CLOSED |
| SLB-20261016-4215 | Oct 16 | MTN | Success Rate | 95.0% | 93.7% | 192 | QUEUED | CLOSED |
| SLB-20261016-4214 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.9% | 191 | QUEUED | CLOSED |
| SLB-20261016-4213 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 186 | QUEUED | CLOSED |
| SLB-20261016-4212 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.4% | 163 | QUEUED | CLOSED |
| SLB-20261016-4211 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.6% | 197 | QUEUED | CLOSED |
| SLB-20261016-4210 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 170 | QUEUED | CLOSED |
| SLB-20261016-4209 | Oct 16 | Glo | Success Rate | 95.0% | 94.5% | 171 | QUEUED | CLOSED |
| SLB-20261016-4208 | Oct 16 | Airtel | Success Rate | 95.0% | 93.3% | 207 | QUEUED | CLOSED |
| SLB-20261016-4207 | Oct 16 | MTN | Success Rate | 95.0% | 93.7% | 189 | QUEUED | CLOSED |
| SLB-20261016-4206 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 94.0% | 181 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:35:19 | VAS-1792240517-36C92C2AB5C2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 13:35:08 | VAS-1792240505-FD5C8243FF7D | TELCO | TXN_COMPLETION | 2502.79ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 13:35:08 | VAS-1792240505-FD5C8243FF7D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 13:35:02 | VAS-1792240500-A6CB272D8387 | TELCO | TXN_COMPLETION | 1557.81ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 13:35:02 | VAS-1792240500-A6CB272D8387 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 13:34:52 | VAS-1792240490-094B299C6A3A | TELCO | TXN_COMPLETION | 1863.74ms | 500.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 13:34:52 | VAS-1792240490-094B299C6A3A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 13:34:37 | VAS-1792240475-4C4D00BB1A98 | AGGREGATOR | TXN_COMPLETION | 1119.72ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:34:27 | VAS-1792240465-CF0E26E161AC | AGGREGATOR | TXN_COMPLETION | 1198.19ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:34:24 | VAS-1792240460-25CEDCF09AE9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 13:34:13 | VAS-1792240450-C8A05CB0272B | TELCO | TXN_COMPLETION | 2438.20ms | 500.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 13:34:13 | VAS-1792240450-C8A05CB0272B | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 13:34:08 | VAS-1792240446-D0A214F839A8 | AGGREGATOR | TXN_COMPLETION | 2223.28ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 13:34:08 | VAS-1792240446-D0A214F839A8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 13:34:01 | VAS-1792240441-EE1724BE9269 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:33:58 | VAS-1792240436-19B6981CB40C | TELCO | TXN_COMPLETION | 927.02ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 13:33:58 | VAS-1792240436-19B6981CB40C | AGGREGATOR | TXN_COMPLETION | 1469.01ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 13:33:58 | VAS-1792240436-19B6981CB40C | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 13:33:50 | VAS-1792240426-DB9C04165807 | TELCO | TXN_COMPLETION | 1803.02ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 13:33:50 | VAS-1792240426-DB9C04165807 | AGGREGATOR | TXN_COMPLETION | 1853.78ms | 400.00ms | Opay | Primus VAS | Airtel |