SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4185 | Oct 16 | Glo | Success Rate | 95.0% | 94.6% | 159 | QUEUED | CLOSED |
| SLB-20261016-4184 | Oct 16 | Airtel | Success Rate | 95.0% | 93.1% | 198 | QUEUED | CLOSED |
| SLB-20261016-4183 | Oct 16 | MTN | Success Rate | 95.0% | 93.3% | 190 | QUEUED | CLOSED |
| SLB-20261016-4182 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.6% | 180 | QUEUED | CLOSED |
| SLB-20261016-4181 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 171 | QUEUED | CLOSED |
| SLB-20261016-4180 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 162 | QUEUED | CLOSED |
| SLB-20261016-4179 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.5% | 183 | QUEUED | CLOSED |
| SLB-20261016-4178 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 154 | QUEUED | CLOSED |
| SLB-20261016-4177 | Oct 16 | Glo | Success Rate | 95.0% | 94.6% | 154 | QUEUED | CLOSED |
| SLB-20261016-4176 | Oct 16 | Airtel | Success Rate | 95.0% | 92.9% | 200 | QUEUED | CLOSED |
| SLB-20261016-4175 | Oct 16 | MTN | Success Rate | 95.0% | 93.2% | 188 | QUEUED | CLOSED |
| SLB-20261016-4174 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 177 | QUEUED | CLOSED |
| SLB-20261016-4173 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 165 | QUEUED | CLOSED |
| SLB-20261016-4172 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 159 | QUEUED | CLOSED |
| SLB-20261016-4171 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.4% | 181 | QUEUED | CLOSED |
| SLB-20261016-4170 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20261016-4169 | Oct 16 | Glo | Success Rate | 95.0% | 94.6% | 152 | QUEUED | CLOSED |
| SLB-20261016-4168 | Oct 16 | Airtel | Success Rate | 95.0% | 92.8% | 194 | QUEUED | CLOSED |
| SLB-20261016-4167 | Oct 16 | MTN | Success Rate | 95.0% | 93.2% | 184 | QUEUED | CLOSED |
| SLB-20261016-4166 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 176 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:52:05 | VAS-1792317122-38F716655154 | AGGREGATOR | TXN_COMPLETION | 2250.46ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 10:52:05 | VAS-1792317122-38F716655154 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 10:51:36 | VAS-1792317092-3B52A59150B2 | TELCO | TXN_COMPLETION | 1602.23ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 10:51:36 | VAS-1792317092-3B52A59150B2 | AGGREGATOR | TXN_COMPLETION | 2235.57ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 10:51:18 | VAS-1792317077-99CD88A93968 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 10:51:14 | VAS-1792317070-0ACB1FFE53D2 | TELCO | TXN_COMPLETION | 1851.16ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 10:51:14 | VAS-1792317070-0ACB1FFE53D2 | AGGREGATOR | TXN_COMPLETION | 2217.85ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 10:51:14 | VAS-1792317070-0ACB1FFE53D2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 10:51:05 | VAS-1792317062-C08411494745 | TELCO | TXN_COMPLETION | 2129.02ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 10:51:05 | VAS-1792317062-C08411494745 | AGGREGATOR | TXN_COMPLETION | 407.00ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 10:51:05 | VAS-1792317062-C08411494745 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 10:50:48 | VAS-1792317047-338359662C43 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 10:50:42 | VAS-1792317040-D4F38650CF36 | TELCO | TXN_COMPLETION | 1986.85ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 10:50:34 | VAS-1790349680-3F5D88C90A84 | AGGREGATOR | TXN_COMPLETION | 1473.72ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 10:50:34 | VAS-1790349680-3F5D88C90A84 | MERCHANT | TXN_COMPLETION | 1967357.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 10:50:26 | VAS-1792317025-82D69C5B948B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 10:50:18 | VAS-1792317018-7D279B912883 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 10:50:06 | VAS-1792317004-46001892F722 | TELCO | TXN_COMPLETION | 1913.63ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 10:50:06 | VAS-1792317004-46001892F722 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 10:49:56 | VAS-1792316996-5EFB3DCAACBF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |