SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4185 | Oct 16 | Glo | Success Rate | 95.0% | 94.6% | 159 | QUEUED | CLOSED |
| SLB-20261016-4184 | Oct 16 | Airtel | Success Rate | 95.0% | 93.1% | 198 | QUEUED | CLOSED |
| SLB-20261016-4183 | Oct 16 | MTN | Success Rate | 95.0% | 93.3% | 190 | QUEUED | CLOSED |
| SLB-20261016-4182 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.6% | 180 | QUEUED | CLOSED |
| SLB-20261016-4181 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 171 | QUEUED | CLOSED |
| SLB-20261016-4180 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 162 | QUEUED | CLOSED |
| SLB-20261016-4179 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.5% | 183 | QUEUED | CLOSED |
| SLB-20261016-4178 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 154 | QUEUED | CLOSED |
| SLB-20261016-4177 | Oct 16 | Glo | Success Rate | 95.0% | 94.6% | 154 | QUEUED | CLOSED |
| SLB-20261016-4176 | Oct 16 | Airtel | Success Rate | 95.0% | 92.9% | 200 | QUEUED | CLOSED |
| SLB-20261016-4175 | Oct 16 | MTN | Success Rate | 95.0% | 93.2% | 188 | QUEUED | CLOSED |
| SLB-20261016-4174 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 177 | QUEUED | CLOSED |
| SLB-20261016-4173 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 165 | QUEUED | CLOSED |
| SLB-20261016-4172 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 159 | QUEUED | CLOSED |
| SLB-20261016-4171 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.4% | 181 | QUEUED | CLOSED |
| SLB-20261016-4170 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20261016-4169 | Oct 16 | Glo | Success Rate | 95.0% | 94.6% | 152 | QUEUED | CLOSED |
| SLB-20261016-4168 | Oct 16 | Airtel | Success Rate | 95.0% | 92.8% | 194 | QUEUED | CLOSED |
| SLB-20261016-4167 | Oct 16 | MTN | Success Rate | 95.0% | 93.2% | 184 | QUEUED | CLOSED |
| SLB-20261016-4166 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 176 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:41:10 | VAS-1792298468-9B12F949C063 | AGGREGATOR | TXN_COMPLETION | 1604.84ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:41:10 | VAS-1792298468-9B12F949C063 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:40:59 | VAS-1792298458-A557ADDC8E92 | TELCO | TXN_COMPLETION | 741.25ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 05:40:59 | VAS-1792298458-A557ADDC8E92 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 05:40:40 | VAS-1792298438-78B4724672E7 | AGGREGATOR | TXN_COMPLETION | 1680.55ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 05:40:40 | VAS-1792298438-78B4724672E7 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 05:40:34 | VAS-1792298434-BC79743B821E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 05:40:29 | VAS-1792298429-CCFEA0A2999D | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 05:39:50 | VAS-1792298389-9A4962AD9AC9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 05:39:47 | VAS-1792298384-3E4C021A0476 | TELCO | TXN_COMPLETION | 1419.82ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:39:47 | VAS-1792298384-3E4C021A0476 | AGGREGATOR | TXN_COMPLETION | 1213.59ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:39:47 | VAS-1792298384-3E4C021A0476 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:39:37 | VAS-1792298375-D0D47A69971F | AGGREGATOR | TXN_COMPLETION | 2192.67ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 05:39:31 | VAS-1792298370-D0D3D2746320 | TELCO | TXN_COMPLETION | 888.56ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 05:39:31 | VAS-1792298370-D0D3D2746320 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 05:39:25 | VAS-1792298365-FAED52AD9E89 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:39:10 | VAS-1792298350-E4E535591D6D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 05:38:56 | VAS-1792298335-635771FE3989 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 05:38:46 | VAS-1792298325-C2A7F886683B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 05:38:43 | VAS-1792298321-A1154E1267D9 | TELCO | TXN_COMPLETION | 2063.98ms | 500.00ms | GTBank | Cordis Telcom | Glo |