SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4185 | Oct 16 | Glo | Success Rate | 95.0% | 94.6% | 159 | QUEUED | CLOSED |
| SLB-20261016-4184 | Oct 16 | Airtel | Success Rate | 95.0% | 93.1% | 198 | QUEUED | CLOSED |
| SLB-20261016-4183 | Oct 16 | MTN | Success Rate | 95.0% | 93.3% | 190 | QUEUED | CLOSED |
| SLB-20261016-4182 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.6% | 180 | QUEUED | CLOSED |
| SLB-20261016-4181 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 171 | QUEUED | CLOSED |
| SLB-20261016-4180 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 162 | QUEUED | CLOSED |
| SLB-20261016-4179 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.5% | 183 | QUEUED | CLOSED |
| SLB-20261016-4178 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 154 | QUEUED | CLOSED |
| SLB-20261016-4177 | Oct 16 | Glo | Success Rate | 95.0% | 94.6% | 154 | QUEUED | CLOSED |
| SLB-20261016-4176 | Oct 16 | Airtel | Success Rate | 95.0% | 92.9% | 200 | QUEUED | CLOSED |
| SLB-20261016-4175 | Oct 16 | MTN | Success Rate | 95.0% | 93.2% | 188 | QUEUED | CLOSED |
| SLB-20261016-4174 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 177 | QUEUED | CLOSED |
| SLB-20261016-4173 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 165 | QUEUED | CLOSED |
| SLB-20261016-4172 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 159 | QUEUED | CLOSED |
| SLB-20261016-4171 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.4% | 181 | QUEUED | CLOSED |
| SLB-20261016-4170 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20261016-4169 | Oct 16 | Glo | Success Rate | 95.0% | 94.6% | 152 | QUEUED | CLOSED |
| SLB-20261016-4168 | Oct 16 | Airtel | Success Rate | 95.0% | 92.8% | 194 | QUEUED | CLOSED |
| SLB-20261016-4167 | Oct 16 | MTN | Success Rate | 95.0% | 93.2% | 184 | QUEUED | CLOSED |
| SLB-20261016-4166 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 176 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:47:30 | VAS-1792259250-9B4B80A6E613 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 18:47:28 | VAS-1792259245-BAA2CC8642F2 | TELCO | TXN_COMPLETION | 829.07ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 18:47:28 | VAS-1792259245-BAA2CC8642F2 | AGGREGATOR | TXN_COMPLETION | 2502.74ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 18:47:28 | VAS-1792259245-BAA2CC8642F2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 18:47:22 | VAS-1792259240-7FB2D2F972F4 | AGGREGATOR | TXN_COMPLETION | 1361.73ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 18:47:22 | VAS-1792259240-7FB2D2F972F4 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 18:47:12 | VAS-1792259230-6382E98C4AFE | AGGREGATOR | TXN_COMPLETION | 1919.99ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 18:47:12 | VAS-1792259230-6382E98C4AFE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 18:47:07 | VAS-1792259225-C273B8E0C672 | AGGREGATOR | TXN_COMPLETION | 1426.38ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 18:46:56 | VAS-1792259215-B0FE3D0FBD7D | TELCO | TXN_COMPLETION | 732.13ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 18:46:56 | VAS-1792259215-B0FE3D0FBD7D | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 18:46:46 | VAS-1792259205-D01AE8B27A17 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 18:46:42 | VAS-1792259201-1ED90791BF89 | AGGREGATOR | TXN_COMPLETION | 759.87ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 18:46:42 | VAS-1792259201-1ED90791BF89 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 18:46:36 | VAS-1792259196-B9E2BCA71AF5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:46:14 | VAS-1792259171-CAEB65A082E7 | TELCO | TXN_COMPLETION | 2022.11ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 18:46:14 | VAS-1792259171-CAEB65A082E7 | AGGREGATOR | TXN_COMPLETION | 1178.95ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 18:46:14 | VAS-1792259171-CAEB65A082E7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 18:46:10 | VAS-1792259166-9084A14FB43A | TELCO | TXN_COMPLETION | 2075.42ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 18:46:10 | VAS-1792259166-9084A14FB43A | AGGREGATOR | TXN_COMPLETION | 1207.15ms | 400.00ms | FirstBank | Telcos Direct | Glo |