SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4185 | Oct 16 | Glo | Success Rate | 95.0% | 94.6% | 159 | QUEUED | CLOSED |
| SLB-20261016-4184 | Oct 16 | Airtel | Success Rate | 95.0% | 93.1% | 198 | QUEUED | CLOSED |
| SLB-20261016-4183 | Oct 16 | MTN | Success Rate | 95.0% | 93.3% | 190 | QUEUED | CLOSED |
| SLB-20261016-4182 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.6% | 180 | QUEUED | CLOSED |
| SLB-20261016-4181 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 171 | QUEUED | CLOSED |
| SLB-20261016-4180 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 162 | QUEUED | CLOSED |
| SLB-20261016-4179 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.5% | 183 | QUEUED | CLOSED |
| SLB-20261016-4178 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 154 | QUEUED | CLOSED |
| SLB-20261016-4177 | Oct 16 | Glo | Success Rate | 95.0% | 94.6% | 154 | QUEUED | CLOSED |
| SLB-20261016-4176 | Oct 16 | Airtel | Success Rate | 95.0% | 92.9% | 200 | QUEUED | CLOSED |
| SLB-20261016-4175 | Oct 16 | MTN | Success Rate | 95.0% | 93.2% | 188 | QUEUED | CLOSED |
| SLB-20261016-4174 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 177 | QUEUED | CLOSED |
| SLB-20261016-4173 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 165 | QUEUED | CLOSED |
| SLB-20261016-4172 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 159 | QUEUED | CLOSED |
| SLB-20261016-4171 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.4% | 181 | QUEUED | CLOSED |
| SLB-20261016-4170 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20261016-4169 | Oct 16 | Glo | Success Rate | 95.0% | 94.6% | 152 | QUEUED | CLOSED |
| SLB-20261016-4168 | Oct 16 | Airtel | Success Rate | 95.0% | 92.8% | 194 | QUEUED | CLOSED |
| SLB-20261016-4167 | Oct 16 | MTN | Success Rate | 95.0% | 93.2% | 184 | QUEUED | CLOSED |
| SLB-20261016-4166 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 176 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:10:09 | VAS-1792242608-B84E70718318 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 14:10:04 | VAS-1792242603-B09D2E387D65 | AGGREGATOR | TXN_COMPLETION | 810.50ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 14:10:04 | VAS-1792242603-B09D2E387D65 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 14:10:02 | VAS-1792242598-8AF490345F47 | TELCO | TXN_COMPLETION | 1395.75ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 14:10:02 | VAS-1792242598-8AF490345F47 | AGGREGATOR | TXN_COMPLETION | 2267.64ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 14:10:02 | VAS-1792242598-8AF490345F47 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 14:09:50 | VAS-1792242588-8E60BB2B50F8 | TELCO | TXN_COMPLETION | 1346.24ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:09:45 | VAS-1792242583-1E772F2144E1 | TELCO | TXN_COMPLETION | 1057.40ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 14:09:26 | VAS-1792242564-676F9EFEAD7F | AGGREGATOR | TXN_COMPLETION | 1543.01ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:09:25 | VAS-1792242564-676F9EFEAD7F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:09:16 | VAS-1792242554-0DD203133B4A | AGGREGATOR | TXN_COMPLETION | 2001.72ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:09:16 | VAS-1792242554-0DD203133B4A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:09:09 | VAS-1792242549-359F128E6A2D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:08:52 | VAS-1792242529-2A03D81E615B | AGGREGATOR | TXN_COMPLETION | 2047.29ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 14:08:52 | VAS-1792242529-2A03D81E615B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 14:08:45 | VAS-1792242524-29334F227C77 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 14:08:37 | VAS-1792242514-A89986C8E205 | AGGREGATOR | TXN_COMPLETION | 2304.82ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 14:08:16 | VAS-1792242495-120D7D757F9A | TELCO | TXN_COMPLETION | 1186.73ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 14:08:11 | VAS-1792242490-B011819D5A93 | AGGREGATOR | TXN_COMPLETION | 886.96ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:08:11 | VAS-1792242490-B011819D5A93 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |