SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4185 | Oct 16 | Glo | Success Rate | 95.0% | 94.6% | 159 | QUEUED | CLOSED |
| SLB-20261016-4184 | Oct 16 | Airtel | Success Rate | 95.0% | 93.1% | 198 | QUEUED | CLOSED |
| SLB-20261016-4183 | Oct 16 | MTN | Success Rate | 95.0% | 93.3% | 190 | QUEUED | CLOSED |
| SLB-20261016-4182 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.6% | 180 | QUEUED | CLOSED |
| SLB-20261016-4181 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 171 | QUEUED | CLOSED |
| SLB-20261016-4180 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 162 | QUEUED | CLOSED |
| SLB-20261016-4179 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.5% | 183 | QUEUED | CLOSED |
| SLB-20261016-4178 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 154 | QUEUED | CLOSED |
| SLB-20261016-4177 | Oct 16 | Glo | Success Rate | 95.0% | 94.6% | 154 | QUEUED | CLOSED |
| SLB-20261016-4176 | Oct 16 | Airtel | Success Rate | 95.0% | 92.9% | 200 | QUEUED | CLOSED |
| SLB-20261016-4175 | Oct 16 | MTN | Success Rate | 95.0% | 93.2% | 188 | QUEUED | CLOSED |
| SLB-20261016-4174 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 177 | QUEUED | CLOSED |
| SLB-20261016-4173 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 165 | QUEUED | CLOSED |
| SLB-20261016-4172 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 159 | QUEUED | CLOSED |
| SLB-20261016-4171 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.4% | 181 | QUEUED | CLOSED |
| SLB-20261016-4170 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20261016-4169 | Oct 16 | Glo | Success Rate | 95.0% | 94.6% | 152 | QUEUED | CLOSED |
| SLB-20261016-4168 | Oct 16 | Airtel | Success Rate | 95.0% | 92.8% | 194 | QUEUED | CLOSED |
| SLB-20261016-4167 | Oct 16 | MTN | Success Rate | 95.0% | 93.2% | 184 | QUEUED | CLOSED |
| SLB-20261016-4166 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 176 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:25:01 | VAS-1792239900-18B0969E621D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 13:24:51 | VAS-1792239890-6032ED3CF811 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:24:42 | VAS-1792239881-B38BC7386AE4 | TELCO | TXN_COMPLETION | 1112.68ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:24:42 | VAS-1792239881-B38BC7386AE4 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:24:36 | VAS-1792239876-D23C89EE2F99 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:24:31 | VAS-1792239871-3181528F591B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 13:24:12 | VAS-1792239851-0BDA6772F79E | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 13:24:03 | VAS-1792239841-E8062B328FE8 | TELCO | TXN_COMPLETION | 883.00ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 13:23:54 | VAS-1792239832-C0374D429FEA | TELCO | TXN_COMPLETION | 1439.55ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 13:23:54 | VAS-1792239832-C0374D429FEA | AGGREGATOR | TXN_COMPLETION | 1262.51ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 13:23:54 | VAS-1792239832-C0374D429FEA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 13:23:37 | VAS-1790824952-AE6D12D54DEC | MERCHANT | TXN_COMPLETION | 1414868.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 13:23:34 | VAS-1792239812-C0D392D5002E | AGGREGATOR | TXN_COMPLETION | 1654.64ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 13:23:34 | VAS-1792239812-C0D392D5002E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 13:23:29 | VAS-1792239807-5D4D468E3D19 | TELCO | TXN_COMPLETION | 2109.49ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:23:13 | VAS-1792239792-029B1561FB0E | AGGREGATOR | TXN_COMPLETION | 689.02ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:23:13 | VAS-1792239792-029B1561FB0E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:23:08 | VAS-1792239787-3043DF0AA2E3 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 13:23:05 | VAS-1792239782-4379EE3CBF88 | TELCO | TXN_COMPLETION | 1689.82ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 13:23:05 | VAS-1792239782-4379EE3CBF88 | AGGREGATOR | TXN_COMPLETION | 1237.90ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |