SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4165 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 161 | QUEUED | CLOSED |
| SLB-20261016-4164 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 156 | QUEUED | CLOSED |
| SLB-20261016-4163 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261016-4162 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261016-4161 | Oct 16 | Glo | Success Rate | 95.0% | 94.4% | 153 | QUEUED | CLOSED |
| SLB-20261016-4160 | Oct 16 | Airtel | Success Rate | 95.0% | 92.8% | 189 | QUEUED | CLOSED |
| SLB-20261016-4159 | Oct 16 | MTN | Success Rate | 95.0% | 93.1% | 181 | QUEUED | CLOSED |
| SLB-20261016-4158 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 170 | QUEUED | CLOSED |
| SLB-20261016-4157 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261016-4156 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.6% | 158 | QUEUED | CLOSED |
| SLB-20261016-4155 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.3% | 174 | QUEUED | CLOSED |
| SLB-20261016-4154 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261016-4153 | Oct 16 | Glo | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261016-4152 | Oct 16 | Airtel | Success Rate | 95.0% | 92.7% | 188 | QUEUED | CLOSED |
| SLB-20261016-4151 | Oct 16 | MTN | Success Rate | 95.0% | 93.4% | 169 | QUEUED | CLOSED |
| SLB-20261015-4150 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | OPEN |
| SLB-20261015-4149 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 150 | QUEUED | OPEN |
| SLB-20261015-4148 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.5% | 159 | QUEUED | OPEN |
| SLB-20261015-4147 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.4% | 166 | QUEUED | OPEN |
| SLB-20261015-4146 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 144 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:56:44 | VAS-1792303003-50ECE31CB74E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 06:56:39 | VAS-1792302998-BD47105517F3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 06:56:31 | VAS-1792302989-6A082B496C9A | AGGREGATOR | TXN_COMPLETION | 1682.34ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:56:31 | VAS-1792302989-6A082B496C9A | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:56:24 | VAS-1792302984-20E621A0B00F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 06:56:14 | VAS-1792302974-3C5DE269ABC6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 06:56:00 | VAS-1792302959-67B6DD6FEC4B | TELCO | TXN_COMPLETION | 743.37ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 06:56:00 | VAS-1792302959-67B6DD6FEC4B | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 06:55:57 | VAS-1792302954-1E50656348B0 | TELCO | TXN_COMPLETION | 2315.28ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 06:55:57 | VAS-1792302954-1E50656348B0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 06:55:46 | VAS-1792302944-9A1FD712D57E | AGGREGATOR | TXN_COMPLETION | 1509.58ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:55:46 | VAS-1792302944-9A1FD712D57E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:55:36 | VAS-1792302935-E7CD1CEE4C02 | TELCO | TXN_COMPLETION | 1230.93ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 06:55:36 | VAS-1792302935-E7CD1CEE4C02 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 06:55:32 | VAS-1792302930-9866F836F1BB | TELCO | TXN_COMPLETION | 2082.24ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:55:32 | VAS-1792302930-9866F836F1BB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:55:29 | VAS-1792302929-068AF0B81EAD | TELCO | TXN_COMPLETION | 2319.87ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 06:55:20 | VAS-1792302920-0688A160FB8C | AGGREGATOR | TXN_COMPLETION | 436.29ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 06:55:19 | VAS-1792302915-5814FDAAF597 | TELCO | TXN_COMPLETION | 1748.00ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 06:55:19 | VAS-1792302915-5814FDAAF597 | AGGREGATOR | TXN_COMPLETION | 1950.16ms | 400.00ms | Union Bank | Primus VAS | Glo |