SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4165 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 161 | QUEUED | CLOSED |
| SLB-20261016-4164 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 156 | QUEUED | CLOSED |
| SLB-20261016-4163 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261016-4162 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261016-4161 | Oct 16 | Glo | Success Rate | 95.0% | 94.4% | 153 | QUEUED | CLOSED |
| SLB-20261016-4160 | Oct 16 | Airtel | Success Rate | 95.0% | 92.8% | 189 | QUEUED | CLOSED |
| SLB-20261016-4159 | Oct 16 | MTN | Success Rate | 95.0% | 93.1% | 181 | QUEUED | CLOSED |
| SLB-20261016-4158 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 170 | QUEUED | CLOSED |
| SLB-20261016-4157 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261016-4156 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.6% | 158 | QUEUED | CLOSED |
| SLB-20261016-4155 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.3% | 174 | QUEUED | CLOSED |
| SLB-20261016-4154 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261016-4153 | Oct 16 | Glo | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261016-4152 | Oct 16 | Airtel | Success Rate | 95.0% | 92.7% | 188 | QUEUED | CLOSED |
| SLB-20261016-4151 | Oct 16 | MTN | Success Rate | 95.0% | 93.4% | 169 | QUEUED | CLOSED |
| SLB-20261015-4150 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | OPEN |
| SLB-20261015-4149 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 150 | QUEUED | OPEN |
| SLB-20261015-4148 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.5% | 159 | QUEUED | OPEN |
| SLB-20261015-4147 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.4% | 166 | QUEUED | OPEN |
| SLB-20261015-4146 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 144 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:23:31 | VAS-1792293809-5F50C90BA3FC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 04:22:37 | VAS-1792293755-118F5530BA82 | AGGREGATOR | TXN_COMPLETION | 1470.36ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:22:37 | VAS-1792293755-118F5530BA82 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:22:31 | VAS-1792293750-6E7F4D3C7BDC | TELCO | TXN_COMPLETION | 1239.62ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 04:22:31 | VAS-1792293750-6E7F4D3C7BDC | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 04:22:27 | VAS-1792293745-8A86D5F1987D | AGGREGATOR | TXN_COMPLETION | 1973.53ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:22:27 | VAS-1792293745-8A86D5F1987D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:22:17 | VAS-1792293735-813035BB0DFD | TELCO | TXN_COMPLETION | 1222.92ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 04:22:06 | VAS-1792293725-A10E7454A71A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 04:22:01 | VAS-1792293720-99A0051C738E | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 04:21:58 | VAS-1792293715-C5FE312157E1 | AGGREGATOR | TXN_COMPLETION | 2546.20ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 04:21:58 | VAS-1792293715-C5FE312157E1 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 04:21:41 | VAS-1792293701-B3AA15EC20E2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 04:21:36 | VAS-1792293696-6074A0C9A149 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:21:31 | VAS-1792293691-AE3EC4095D72 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 04:21:17 | VAS-1792293676-15ABEAB5A0C9 | TELCO | TXN_COMPLETION | 795.66ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:21:17 | VAS-1792293676-15ABEAB5A0C9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:21:15 | VAS-1792293671-6AA79800B0B7 | TELCO | TXN_COMPLETION | 2186.62ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 04:21:15 | VAS-1792293671-6AA79800B0B7 | AGGREGATOR | TXN_COMPLETION | 1948.98ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 04:21:15 | VAS-1792293671-6AA79800B0B7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | Glo |