SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4165 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 161 | QUEUED | CLOSED |
| SLB-20261016-4164 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 156 | QUEUED | CLOSED |
| SLB-20261016-4163 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261016-4162 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261016-4161 | Oct 16 | Glo | Success Rate | 95.0% | 94.4% | 153 | QUEUED | CLOSED |
| SLB-20261016-4160 | Oct 16 | Airtel | Success Rate | 95.0% | 92.8% | 189 | QUEUED | CLOSED |
| SLB-20261016-4159 | Oct 16 | MTN | Success Rate | 95.0% | 93.1% | 181 | QUEUED | CLOSED |
| SLB-20261016-4158 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 170 | QUEUED | CLOSED |
| SLB-20261016-4157 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261016-4156 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.6% | 158 | QUEUED | CLOSED |
| SLB-20261016-4155 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.3% | 174 | QUEUED | CLOSED |
| SLB-20261016-4154 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261016-4153 | Oct 16 | Glo | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261016-4152 | Oct 16 | Airtel | Success Rate | 95.0% | 92.7% | 188 | QUEUED | CLOSED |
| SLB-20261016-4151 | Oct 16 | MTN | Success Rate | 95.0% | 93.4% | 169 | QUEUED | CLOSED |
| SLB-20261015-4150 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | OPEN |
| SLB-20261015-4149 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 150 | QUEUED | OPEN |
| SLB-20261015-4148 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.5% | 159 | QUEUED | OPEN |
| SLB-20261015-4147 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.4% | 166 | QUEUED | OPEN |
| SLB-20261015-4146 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 144 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:01:07 | VAS-1792332067-9982A5BCA846 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 15:00:46 | VAS-1792332044-830DD5BAB3D1 | AGGREGATOR | TXN_COMPLETION | 1595.37ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 15:00:32 | VAS-1792332029-9D1AE1CFEF09 | TELCO | TXN_COMPLETION | 1039.04ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 15:00:32 | VAS-1792332029-9D1AE1CFEF09 | AGGREGATOR | TXN_COMPLETION | 1813.01ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 15:00:32 | VAS-1792332029-9D1AE1CFEF09 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 15:00:24 | VAS-1792332023-1CEA00551FFB | AGGREGATOR | TXN_COMPLETION | 911.44ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 15:00:24 | VAS-1792332023-1CEA00551FFB | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 15:00:10 | VAS-1792332007-0C8466F540B6 | AGGREGATOR | TXN_COMPLETION | 2007.10ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 15:00:10 | VAS-1792332007-0C8466F540B6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 14:59:53 | VAS-1792331992-FC046BBEDDA6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 14:59:47 | VAS-1792331985-0C192276618F | TELCO | TXN_COMPLETION | 1870.41ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 14:59:40 | VAS-1792331977-B7D7C3056B06 | AGGREGATOR | TXN_COMPLETION | 2099.31ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:59:40 | VAS-1792331977-B7D7C3056B06 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 14:59:23 | VAS-1792331963-9FD7236C4913 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 14:59:12 | VAS-1792331948-2E1C33139DF3 | TELCO | TXN_COMPLETION | 2191.13ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 14:59:12 | VAS-1792331948-2E1C33139DF3 | AGGREGATOR | TXN_COMPLETION | 1968.86ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 14:59:12 | VAS-1792331948-2E1C33139DF3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 14:58:54 | VAS-1792331933-E964614297D7 | TELCO | TXN_COMPLETION | 769.10ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 14:58:54 | VAS-1792331933-E964614297D7 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 14:58:32 | VAS-1792331911-35C56C1B77BB | TELCO | TXN_COMPLETION | 782.09ms | 500.00ms | GTBank | NexBridge | 9Mobile |