SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4165 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 161 | QUEUED | CLOSED |
| SLB-20261016-4164 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 156 | QUEUED | CLOSED |
| SLB-20261016-4163 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.4% | 177 | QUEUED | CLOSED |
| SLB-20261016-4162 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20261016-4161 | Oct 16 | Glo | Success Rate | 95.0% | 94.4% | 153 | QUEUED | CLOSED |
| SLB-20261016-4160 | Oct 16 | Airtel | Success Rate | 95.0% | 92.8% | 189 | QUEUED | CLOSED |
| SLB-20261016-4159 | Oct 16 | MTN | Success Rate | 95.0% | 93.1% | 181 | QUEUED | CLOSED |
| SLB-20261016-4158 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 170 | QUEUED | CLOSED |
| SLB-20261016-4157 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 150 | QUEUED | CLOSED |
| SLB-20261016-4156 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.6% | 158 | QUEUED | CLOSED |
| SLB-20261016-4155 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.3% | 174 | QUEUED | CLOSED |
| SLB-20261016-4154 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261016-4153 | Oct 16 | Glo | Success Rate | 95.0% | 94.3% | 151 | QUEUED | CLOSED |
| SLB-20261016-4152 | Oct 16 | Airtel | Success Rate | 95.0% | 92.7% | 188 | QUEUED | CLOSED |
| SLB-20261016-4151 | Oct 16 | MTN | Success Rate | 95.0% | 93.4% | 169 | QUEUED | CLOSED |
| SLB-20261015-4150 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | OPEN |
| SLB-20261015-4149 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 150 | QUEUED | OPEN |
| SLB-20261015-4148 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.5% | 159 | QUEUED | OPEN |
| SLB-20261015-4147 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.4% | 166 | QUEUED | OPEN |
| SLB-20261015-4146 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 144 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 16:15:20 | VAS-1792336519-60DE78F03F41 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 16:15:05 | VAS-1792336504-C836419970F7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 16:14:59 | VAS-1792336497-8CBE9A463E53 | TELCO | TXN_COMPLETION | 2242.89ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 16:14:59 | VAS-1792336497-8CBE9A463E53 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 16:14:20 | VAS-1792336460-408F5DF56969 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 16:13:21 | VAS-1792336400-10AA0E46039E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 16:13:06 | VAS-1792336386-B0E1A4453549 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 16:13:01 | VAS-1792336378-1A78455509C8 | TELCO | TXN_COMPLETION | 2513.86ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 16:13:01 | VAS-1792336378-1A78455509C8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 16:12:46 | VAS-1792336363-73448337A47C | AGGREGATOR | TXN_COMPLETION | 2227.38ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 16:12:46 | VAS-1792336363-73448337A47C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 16:12:22 | VAS-1792336341-F1C62F3C3CF1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 16:12:15 | VAS-1792336334-008A2B0D83F0 | AGGREGATOR | TXN_COMPLETION | 1304.42ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 16:12:08 | VAS-1792336326-E33D97836E17 | AGGREGATOR | TXN_COMPLETION | 1020.64ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 16:12:08 | VAS-1792336326-E33D97836E17 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 16:11:39 | VAS-1792336297-9FD485D9922F | TELCO | TXN_COMPLETION | 2119.62ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 16:11:39 | VAS-1792336297-9FD485D9922F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 16:11:15 | VAS-1792336275-43D3E2C55268 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 16:11:08 | VAS-1792336267-DCB03DC075A7 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 16:10:53 | VAS-1792336252-DAEABC820E92 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Cordis Telcom | Airtel |