SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261016-4165 Oct 16 Cordis Telcom Success Rate 95.0% 94.0% 161 QUEUED CLOSED
SLB-20261016-4164 Oct 16 NexBridge Success Rate 95.0% 93.9% 156 QUEUED CLOSED
SLB-20261016-4163 Oct 16 Primus VAS Success Rate 95.0% 93.4% 177 QUEUED CLOSED
SLB-20261016-4162 Oct 16 9Mobile Success Rate 95.0% 94.3% 147 QUEUED CLOSED
SLB-20261016-4161 Oct 16 Glo Success Rate 95.0% 94.4% 153 QUEUED CLOSED
SLB-20261016-4160 Oct 16 Airtel Success Rate 95.0% 92.8% 189 QUEUED CLOSED
SLB-20261016-4159 Oct 16 MTN Success Rate 95.0% 93.1% 181 QUEUED CLOSED
SLB-20261016-4158 Oct 16 Telcos Direct Success Rate 95.0% 93.5% 170 QUEUED CLOSED
SLB-20261016-4157 Oct 16 Cordis Telcom Success Rate 95.0% 94.2% 150 QUEUED CLOSED
SLB-20261016-4156 Oct 16 NexBridge Success Rate 95.0% 93.6% 158 QUEUED CLOSED
SLB-20261016-4155 Oct 16 Primus VAS Success Rate 95.0% 93.3% 174 QUEUED CLOSED
SLB-20261016-4154 Oct 16 9Mobile Success Rate 95.0% 94.2% 144 QUEUED CLOSED
SLB-20261016-4153 Oct 16 Glo Success Rate 95.0% 94.3% 151 QUEUED CLOSED
SLB-20261016-4152 Oct 16 Airtel Success Rate 95.0% 92.7% 188 QUEUED CLOSED
SLB-20261016-4151 Oct 16 MTN Success Rate 95.0% 93.4% 169 QUEUED CLOSED
SLB-20261015-4150 Oct 15 Telcos Direct Success Rate 95.0% 93.4% 167 QUEUED OPEN
SLB-20261015-4149 Oct 15 Cordis Telcom Success Rate 95.0% 94.1% 150 QUEUED OPEN
SLB-20261015-4148 Oct 15 NexBridge Success Rate 95.0% 93.5% 159 QUEUED OPEN
SLB-20261015-4147 Oct 15 Primus VAS Success Rate 95.0% 93.4% 166 QUEUED OPEN
SLB-20261015-4146 Oct 15 9Mobile Success Rate 95.0% 94.1% 144 QUEUED OPEN

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Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 20:28:06 VAS-1792265284-A8839028B15C TELCO TXN_COMPLETION 2060.58ms 500.00ms Palmpay Primus VAS MTN
2026-10-17 20:27:58 VAS-1792265274-380A8FE277C9 TELCO TXN_COMPLETION 2094.07ms 500.00ms Stanbic IBTC Telcos Direct MTN
2026-10-17 20:27:58 VAS-1792265274-380A8FE277C9 AGGREGATOR TXN_COMPLETION 1914.22ms 400.00ms Stanbic IBTC Telcos Direct MTN
2026-10-17 20:27:58 VAS-1792265274-380A8FE277C9 MERCHANT TXN_COMPLETION 15.00s 5.00s Stanbic IBTC Telcos Direct MTN
2026-10-17 20:27:40 VAS-1792265259-E666185D67A5 MERCHANT TXN_COMPLETION 10.00s 5.00s Palmpay Cordis Telcom Airtel
2026-10-17 20:27:36 VAS-1792265254-CD62711623AD TELCO TXN_COMPLETION 1750.60ms 500.00ms Stanbic IBTC Telcos Direct MTN
2026-10-17 20:27:36 VAS-1792265254-CD62711623AD MERCHANT TXN_COMPLETION 18.00s 5.00s Stanbic IBTC Telcos Direct MTN
2026-10-17 20:27:30 VAS-1792265249-4FA6FA8546E9 MERCHANT TXN_COMPLETION 22.00s 5.00s Kuda MFB Primus VAS Airtel
2026-10-17 20:27:26 VAS-1792265245-B5EFE7FDC25C TELCO TXN_COMPLETION 756.50ms 500.00ms Kuda MFB Cordis Telcom MTN
2026-10-17 20:27:26 VAS-1792265245-B5EFE7FDC25C MERCHANT TXN_COMPLETION 33.00s 5.00s Kuda MFB Cordis Telcom MTN
2026-10-17 20:27:21 VAS-1792265240-4AF8A994E6C6 AGGREGATOR TXN_COMPLETION 1552.15ms 400.00ms Kuda MFB Primus VAS MTN
2026-10-17 20:27:21 VAS-1792265240-4AF8A994E6C6 MERCHANT TXN_COMPLETION 12.00s 5.00s Kuda MFB Primus VAS MTN
2026-10-17 20:27:10 VAS-1792265230-4DDD9B432A1A MERCHANT TXN_COMPLETION 10.00s 5.00s Palmpay Telcos Direct 9Mobile
2026-10-17 20:27:05 VAS-1792265225-82B94015D30F MERCHANT TXN_COMPLETION 29.00s 5.00s Kuda MFB Cordis Telcom 9Mobile
2026-10-17 20:26:57 VAS-1792265215-D2A414418A9A AGGREGATOR TXN_COMPLETION 1843.70ms 400.00ms Palmpay NexBridge Airtel
2026-10-17 20:26:51 VAS-1792265210-FBB49EB1A738 AGGREGATOR TXN_COMPLETION 789.25ms 400.00ms FirstBank Telcos Direct Airtel
2026-10-17 20:26:51 VAS-1792265210-FBB49EB1A738 MERCHANT TXN_COMPLETION 7.00s 5.00s FirstBank Telcos Direct Airtel
2026-10-17 20:26:32 VAS-1792265191-54226311792C AGGREGATOR TXN_COMPLETION 989.47ms 400.00ms GTBank Telcos Direct 9Mobile
2026-10-17 20:26:05 VAS-1792265161-F72836EC8046 TELCO TXN_COMPLETION 2562.71ms 500.00ms MoMo PSB Cordis Telcom Airtel
2026-10-17 20:26:05 VAS-1792265161-F72836EC8046 AGGREGATOR TXN_COMPLETION 813.76ms 400.00ms MoMo PSB Cordis Telcom Airtel

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