SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261016-4165 Oct 16 Cordis Telcom Success Rate 95.0% 94.0% 161 QUEUED CLOSED
SLB-20261016-4164 Oct 16 NexBridge Success Rate 95.0% 93.9% 156 QUEUED CLOSED
SLB-20261016-4163 Oct 16 Primus VAS Success Rate 95.0% 93.4% 177 QUEUED CLOSED
SLB-20261016-4162 Oct 16 9Mobile Success Rate 95.0% 94.3% 147 QUEUED CLOSED
SLB-20261016-4161 Oct 16 Glo Success Rate 95.0% 94.4% 153 QUEUED CLOSED
SLB-20261016-4160 Oct 16 Airtel Success Rate 95.0% 92.8% 189 QUEUED CLOSED
SLB-20261016-4159 Oct 16 MTN Success Rate 95.0% 93.1% 181 QUEUED CLOSED
SLB-20261016-4158 Oct 16 Telcos Direct Success Rate 95.0% 93.5% 170 QUEUED CLOSED
SLB-20261016-4157 Oct 16 Cordis Telcom Success Rate 95.0% 94.2% 150 QUEUED CLOSED
SLB-20261016-4156 Oct 16 NexBridge Success Rate 95.0% 93.6% 158 QUEUED CLOSED
SLB-20261016-4155 Oct 16 Primus VAS Success Rate 95.0% 93.3% 174 QUEUED CLOSED
SLB-20261016-4154 Oct 16 9Mobile Success Rate 95.0% 94.2% 144 QUEUED CLOSED
SLB-20261016-4153 Oct 16 Glo Success Rate 95.0% 94.3% 151 QUEUED CLOSED
SLB-20261016-4152 Oct 16 Airtel Success Rate 95.0% 92.7% 188 QUEUED CLOSED
SLB-20261016-4151 Oct 16 MTN Success Rate 95.0% 93.4% 169 QUEUED CLOSED
SLB-20261015-4150 Oct 15 Telcos Direct Success Rate 95.0% 93.4% 167 QUEUED OPEN
SLB-20261015-4149 Oct 15 Cordis Telcom Success Rate 95.0% 94.1% 150 QUEUED OPEN
SLB-20261015-4148 Oct 15 NexBridge Success Rate 95.0% 93.5% 159 QUEUED OPEN
SLB-20261015-4147 Oct 15 Primus VAS Success Rate 95.0% 93.4% 166 QUEUED OPEN
SLB-20261015-4146 Oct 15 9Mobile Success Rate 95.0% 94.1% 144 QUEUED OPEN

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Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 13:00:48 VAS-1792238446-AD5566F36E22 AGGREGATOR TXN_COMPLETION 1458.31ms 400.00ms Kuda MFB NexBridge MTN
2026-10-17 13:00:43 VAS-1792238441-4F67F92B288F TELCO TXN_COMPLETION 2158.01ms 500.00ms Palmpay Telcos Direct Glo
2026-10-17 13:00:27 VAS-1792238426-B875C999D9C9 AGGREGATOR TXN_COMPLETION 456.16ms 400.00ms MoMo PSB NexBridge Glo
2026-10-17 13:00:27 VAS-1792238426-B875C999D9C9 MERCHANT TXN_COMPLETION 6.00s 5.00s MoMo PSB NexBridge Glo
2026-10-17 13:00:24 VAS-1792238421-F6C9143E462F AGGREGATOR TXN_COMPLETION 2432.22ms 400.00ms MoMo PSB Telcos Direct MTN
2026-10-17 13:00:17 VAS-1792238416-A52A9C6E2A25 AGGREGATOR TXN_COMPLETION 463.23ms 400.00ms Access Bank Cordis Telcom Glo
2026-10-17 13:00:13 VAS-1792238411-C55ACFC7021D TELCO TXN_COMPLETION 1526.08ms 500.00ms MoMo PSB NexBridge Glo
2026-10-17 13:00:13 VAS-1792238411-C55ACFC7021D MERCHANT TXN_COMPLETION 13.00s 5.00s MoMo PSB NexBridge Glo
2026-10-17 13:00:08 VAS-1792238407-77531FDC1FED TELCO TXN_COMPLETION 515.28ms 500.00ms Kuda MFB Primus VAS 9Mobile
2026-10-17 13:00:08 VAS-1792238407-77531FDC1FED AGGREGATOR TXN_COMPLETION 437.76ms 400.00ms Kuda MFB Primus VAS 9Mobile
2026-10-17 13:00:08 VAS-1792238407-77531FDC1FED MERCHANT TXN_COMPLETION 8.00s 5.00s Kuda MFB Primus VAS 9Mobile
2026-10-17 13:00:06 VAS-1792238403-4B6A9086E00E TELCO TXN_COMPLETION 822.42ms 500.00ms Union Bank Telcos Direct 9Mobile
2026-10-17 13:00:06 VAS-1792238403-4B6A9086E00E AGGREGATOR TXN_COMPLETION 1075.59ms 400.00ms Union Bank Telcos Direct 9Mobile
2026-10-17 13:00:06 VAS-1792238403-4B6A9086E00E MERCHANT TXN_COMPLETION 33.00s 5.00s Union Bank Telcos Direct 9Mobile
2026-10-17 12:59:54 VAS-1792238392-DC05862E376D AGGREGATOR TXN_COMPLETION 2199.60ms 400.00ms Kuda MFB Cordis Telcom 9Mobile
2026-10-17 12:59:54 VAS-1792238392-DC05862E376D MERCHANT TXN_COMPLETION 6.00s 5.00s Kuda MFB Cordis Telcom 9Mobile
2026-10-17 12:59:44 VAS-1792238382-DAAB355569AE TELCO TXN_COMPLETION 2038.87ms 500.00ms GTBank NexBridge 9Mobile
2026-10-17 12:59:44 VAS-1792238382-DAAB355569AE MERCHANT TXN_COMPLETION 8.00s 5.00s GTBank NexBridge 9Mobile
2026-10-17 12:59:40 VAS-1792238377-2DFF8A62D4A9 AGGREGATOR TXN_COMPLETION 2395.99ms 400.00ms FirstBank Telcos Direct Glo
2026-10-17 12:59:40 VAS-1792238377-2DFF8A62D4A9 MERCHANT TXN_COMPLETION 11.00s 5.00s FirstBank Telcos Direct Glo

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