SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4145 | Oct 15 | Glo | Success Rate | 95.0% | 94.3% | 146 | QUEUED | OPEN |
| SLB-20261015-4144 | Oct 15 | Airtel | Success Rate | 95.0% | 92.7% | 184 | QUEUED | OPEN |
| SLB-20261015-4143 | Oct 15 | MTN | Success Rate | 95.0% | 93.4% | 168 | QUEUED | OPEN |
| SLB-20261015-4142 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261015-4141 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 145 | QUEUED | CLOSED |
| SLB-20261015-4140 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 163 | QUEUED | CLOSED |
| SLB-20261015-4139 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.7% | 155 | QUEUED | CLOSED |
| SLB-20261015-4138 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.3% | 137 | QUEUED | CLOSED |
| SLB-20261015-4137 | Oct 15 | Glo | Success Rate | 95.0% | 94.4% | 141 | QUEUED | CLOSED |
| SLB-20261015-4136 | Oct 15 | Airtel | Success Rate | 95.0% | 92.7% | 179 | QUEUED | CLOSED |
| SLB-20261015-4135 | Oct 15 | MTN | Success Rate | 95.0% | 93.4% | 163 | QUEUED | CLOSED |
| SLB-20261015-4134 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.9% | 147 | QUEUED | CLOSED |
| SLB-20261015-4133 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 147 | QUEUED | CLOSED |
| SLB-20261015-4132 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.0% | 165 | QUEUED | CLOSED |
| SLB-20261015-4131 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 148 | QUEUED | CLOSED |
| SLB-20261015-4130 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.5% | 128 | QUEUED | CLOSED |
| SLB-20261015-4129 | Oct 15 | Glo | Success Rate | 95.0% | 94.2% | 143 | QUEUED | CLOSED |
| SLB-20261015-4128 | Oct 15 | Airtel | Success Rate | 95.0% | 92.7% | 174 | QUEUED | CLOSED |
| SLB-20261015-4127 | Oct 15 | MTN | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261015-4126 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.1% | 138 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:29:55 | VAS-1792243792-640AB521C478 | TELCO | TXN_COMPLETION | 667.08ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 14:29:55 | VAS-1792243792-640AB521C478 | AGGREGATOR | TXN_COMPLETION | 2144.38ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 14:29:55 | VAS-1792243792-640AB521C478 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 14:29:43 | VAS-1792243782-ABF10F435B79 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 14:29:39 | VAS-1792243777-36396D163187 | TELCO | TXN_COMPLETION | 1790.30ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:29:39 | VAS-1792243777-36396D163187 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:29:34 | VAS-1792243772-967BA31A2B9C | AGGREGATOR | TXN_COMPLETION | 920.61ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 14:29:34 | VAS-1792243772-967BA31A2B9C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 14:29:30 | VAS-1792243767-5E52694B12A0 | TELCO | TXN_COMPLETION | 2533.86ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:29:30 | VAS-1792243767-5E52694B12A0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:29:15 | VAS-1792243753-4361A892B734 | AGGREGATOR | TXN_COMPLETION | 2170.64ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 14:29:15 | VAS-1792243753-4361A892B734 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 14:29:10 | VAS-1792243748-9A5E88CB2B11 | TELCO | TXN_COMPLETION | 1723.22ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 14:29:10 | VAS-1792243748-9A5E88CB2B11 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 14:29:06 | VAS-1792243743-35B2C012645E | AGGREGATOR | TXN_COMPLETION | 2419.19ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 14:29:06 | VAS-1792243743-35B2C012645E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 14:28:46 | VAS-1792243723-40824150D7CF | AGGREGATOR | TXN_COMPLETION | 2501.74ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 14:28:27 | VAS-1792243704-6822264AE92E | AGGREGATOR | TXN_COMPLETION | 2585.86ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 14:28:27 | VAS-1792243704-6822264AE92E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 14:28:21 | VAS-1792243699-E73BE92F861B | AGGREGATOR | TXN_COMPLETION | 2205.01ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |