SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4125 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 144 | QUEUED | CLOSED |
| SLB-20261015-4124 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 156 | QUEUED | CLOSED |
| SLB-20261015-4123 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.7% | 147 | QUEUED | CLOSED |
| SLB-20261015-4122 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261015-4121 | Oct 15 | Glo | Success Rate | 95.0% | 94.0% | 142 | QUEUED | CLOSED |
| SLB-20261015-4120 | Oct 15 | Airtel | Success Rate | 95.0% | 92.7% | 170 | QUEUED | CLOSED |
| SLB-20261015-4119 | Oct 15 | MTN | Success Rate | 95.0% | 93.5% | 152 | QUEUED | CLOSED |
| SLB-20261015-4118 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261015-4117 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 139 | QUEUED | CLOSED |
| SLB-20261015-4116 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 151 | QUEUED | CLOSED |
| SLB-20261015-4115 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.7% | 142 | QUEUED | CLOSED |
| SLB-20261015-4114 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4113 | Oct 15 | Glo | Success Rate | 95.0% | 94.2% | 133 | QUEUED | CLOSED |
| SLB-20261015-4112 | Oct 15 | Airtel | Success Rate | 95.0% | 92.6% | 166 | QUEUED | CLOSED |
| SLB-20261015-4111 | Oct 15 | MTN | Success Rate | 95.0% | 93.6% | 148 | QUEUED | CLOSED |
| SLB-20261015-4110 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 131 | QUEUED | CLOSED |
| SLB-20261015-4109 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 141 | QUEUED | CLOSED |
| SLB-20261015-4108 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.0% | 152 | QUEUED | CLOSED |
| SLB-20261015-4107 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 136 | QUEUED | CLOSED |
| SLB-20261015-4106 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 114 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:24:40 | VAS-1792311878-EB8ED09D1D5A | AGGREGATOR | TXN_COMPLETION | 2342.96ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 09:24:40 | VAS-1792311878-EB8ED09D1D5A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 09:24:31 | VAS-1792311870-23C000BD7D23 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 09:24:10 | VAS-1792311848-F21180A05C6C | TELCO | TXN_COMPLETION | 1465.33ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 09:24:10 | VAS-1792311848-F21180A05C6C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 09:24:04 | VAS-1792311841-921D205C867D | TELCO | TXN_COMPLETION | 2534.92ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:24:04 | VAS-1792311841-921D205C867D | AGGREGATOR | TXN_COMPLETION | 401.84ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:24:04 | VAS-1792311841-921D205C867D | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:23:46 | VAS-1792311826-BF12B8CC5EBA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 09:23:34 | VAS-1792311811-CA5B17FFD488 | TELCO | TXN_COMPLETION | 1777.01ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:23:34 | VAS-1792311811-CA5B17FFD488 | AGGREGATOR | TXN_COMPLETION | 992.11ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:23:11 | VAS-1791141340-032936655A6E | MERCHANT | TXN_COMPLETION | 1170453.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 09:23:11 | VAS-1792311789-29048632757F | AGGREGATOR | TXN_COMPLETION | 2109.16ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:23:02 | VAS-1792311781-E4DD0AAD158F | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 09:22:40 | VAS-1792311759-C76CE80E492C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:22:26 | VAS-1792311744-6BC5A2FFA314 | AGGREGATOR | TXN_COMPLETION | 1765.20ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:22:26 | VAS-1792311744-6BC5A2FFA314 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:22:17 | VAS-1792311737-553A3EC44E92 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:22:10 | VAS-1792311730-1B483DFE118A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:22:05 | VAS-1792311722-C1FF8874E649 | TELCO | TXN_COMPLETION | 1879.84ms | 500.00ms | FirstBank | NexBridge | 9Mobile |