SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4125 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 144 | QUEUED | CLOSED |
| SLB-20261015-4124 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 156 | QUEUED | CLOSED |
| SLB-20261015-4123 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.7% | 147 | QUEUED | CLOSED |
| SLB-20261015-4122 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261015-4121 | Oct 15 | Glo | Success Rate | 95.0% | 94.0% | 142 | QUEUED | CLOSED |
| SLB-20261015-4120 | Oct 15 | Airtel | Success Rate | 95.0% | 92.7% | 170 | QUEUED | CLOSED |
| SLB-20261015-4119 | Oct 15 | MTN | Success Rate | 95.0% | 93.5% | 152 | QUEUED | CLOSED |
| SLB-20261015-4118 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261015-4117 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 139 | QUEUED | CLOSED |
| SLB-20261015-4116 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 151 | QUEUED | CLOSED |
| SLB-20261015-4115 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.7% | 142 | QUEUED | CLOSED |
| SLB-20261015-4114 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4113 | Oct 15 | Glo | Success Rate | 95.0% | 94.2% | 133 | QUEUED | CLOSED |
| SLB-20261015-4112 | Oct 15 | Airtel | Success Rate | 95.0% | 92.6% | 166 | QUEUED | CLOSED |
| SLB-20261015-4111 | Oct 15 | MTN | Success Rate | 95.0% | 93.6% | 148 | QUEUED | CLOSED |
| SLB-20261015-4110 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 131 | QUEUED | CLOSED |
| SLB-20261015-4109 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 141 | QUEUED | CLOSED |
| SLB-20261015-4108 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.0% | 152 | QUEUED | CLOSED |
| SLB-20261015-4107 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 136 | QUEUED | CLOSED |
| SLB-20261015-4106 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 114 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:46:59 | VAS-1792306017-3F9D666E2AD7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 07:46:34 | VAS-1792305993-C5768C4195E7 | AGGREGATOR | TXN_COMPLETION | 837.99ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 07:46:24 | VAS-1792305983-42ADEFFFC111 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 07:46:16 | VAS-1792305973-2305540930DA | TELCO | TXN_COMPLETION | 2333.42ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:46:07 | VAS-1792305963-90BE06E82C1E | TELCO | TXN_COMPLETION | 1232.68ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 07:46:07 | VAS-1792305963-90BE06E82C1E | AGGREGATOR | TXN_COMPLETION | 1790.06ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 07:45:54 | VAS-1792305954-2AA5D81B83B5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 07:45:51 | VAS-1792305949-3F9B5239CB30 | TELCO | TXN_COMPLETION | 2529.96ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 07:45:51 | VAS-1792305949-3F9B5239CB30 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 07:45:41 | VAS-1792305939-E14AE64F5CCA | AGGREGATOR | TXN_COMPLETION | 1419.60ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 07:45:41 | VAS-1792305939-E14AE64F5CCA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 07:45:34 | VAS-1792305934-2DEE870375C4 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 07:45:29 | VAS-1792305928-92B1510C64FF | TELCO | TXN_COMPLETION | 1828.74ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 07:45:29 | VAS-1792305928-92B1510C64FF | AGGREGATOR | TXN_COMPLETION | 2001.08ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 07:45:29 | VAS-1792305928-92B1510C64FF | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 07:45:20 | VAS-1792305919-3D49259AFBEB | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:45:10 | VAS-1792305909-97E8142A065D | TELCO | TXN_COMPLETION | 564.58ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 07:45:10 | VAS-1792305909-97E8142A065D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 07:45:00 | VAS-1792305899-AA9D7E51CB1B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 07:44:58 | VAS-1792305894-026AEC692AB7 | TELCO | TXN_COMPLETION | 897.06ms | 500.00ms | Opay | NexBridge | MTN |