SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
Loading real-time MNO health...
SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4125 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 144 | QUEUED | CLOSED |
| SLB-20261015-4124 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 156 | QUEUED | CLOSED |
| SLB-20261015-4123 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.7% | 147 | QUEUED | CLOSED |
| SLB-20261015-4122 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261015-4121 | Oct 15 | Glo | Success Rate | 95.0% | 94.0% | 142 | QUEUED | CLOSED |
| SLB-20261015-4120 | Oct 15 | Airtel | Success Rate | 95.0% | 92.7% | 170 | QUEUED | CLOSED |
| SLB-20261015-4119 | Oct 15 | MTN | Success Rate | 95.0% | 93.5% | 152 | QUEUED | CLOSED |
| SLB-20261015-4118 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261015-4117 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 139 | QUEUED | CLOSED |
| SLB-20261015-4116 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 151 | QUEUED | CLOSED |
| SLB-20261015-4115 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.7% | 142 | QUEUED | CLOSED |
| SLB-20261015-4114 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4113 | Oct 15 | Glo | Success Rate | 95.0% | 94.2% | 133 | QUEUED | CLOSED |
| SLB-20261015-4112 | Oct 15 | Airtel | Success Rate | 95.0% | 92.6% | 166 | QUEUED | CLOSED |
| SLB-20261015-4111 | Oct 15 | MTN | Success Rate | 95.0% | 93.6% | 148 | QUEUED | CLOSED |
| SLB-20261015-4110 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 131 | QUEUED | CLOSED |
| SLB-20261015-4109 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 141 | QUEUED | CLOSED |
| SLB-20261015-4108 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.0% | 152 | QUEUED | CLOSED |
| SLB-20261015-4107 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 136 | QUEUED | CLOSED |
| SLB-20261015-4106 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 114 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:30:35 | VAS-1792272633-CC4C1ECBA73D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 22:30:29 | VAS-1790034104-8F0F410BCDFF | AGGREGATOR | TXN_COMPLETION | 1102.22ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 22:30:29 | VAS-1790034104-8F0F410BCDFF | MERCHANT | TXN_COMPLETION | 2238541.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 22:30:25 | VAS-1792272623-0D63BD127DF7 | AGGREGATOR | TXN_COMPLETION | 1444.88ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:30:19 | VAS-1792272619-F19F9F798647 | TELCO | TXN_COMPLETION | 732.19ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:30:19 | VAS-1792272619-F19F9F798647 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:30:00 | VAS-1792272599-3485EBE99B6A | TELCO | TXN_COMPLETION | 791.59ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 22:30:00 | VAS-1792272599-3485EBE99B6A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 22:29:55 | VAS-1792272594-BA68D87D0266 | TELCO | TXN_COMPLETION | 1032.43ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:29:47 | VAS-1792272584-AFE6803BA7E6 | TELCO | TXN_COMPLETION | 2274.78ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 22:29:47 | VAS-1792272584-AFE6803BA7E6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 22:29:26 | VAS-1792272564-3A50E9331C28 | AGGREGATOR | TXN_COMPLETION | 918.52ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:29:26 | VAS-1792272564-3A50E9331C28 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:29:21 | VAS-1792272560-E31D539DE9B5 | AGGREGATOR | TXN_COMPLETION | 993.61ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:29:21 | VAS-1792272560-E31D539DE9B5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:29:02 | VAS-1792272540-04E25D0B507C | TELCO | TXN_COMPLETION | 1162.35ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 22:29:02 | VAS-1792272540-04E25D0B507C | AGGREGATOR | TXN_COMPLETION | 406.04ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 22:29:02 | VAS-1792272540-04E25D0B507C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 22:28:58 | VAS-1792272535-F8BDCF1B84FB | TELCO | TXN_COMPLETION | 1850.75ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:28:58 | VAS-1792272535-F8BDCF1B84FB | AGGREGATOR | TXN_COMPLETION | 985.36ms | 400.00ms | Union Bank | Cordis Telcom | MTN |