SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4125 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 144 | QUEUED | CLOSED |
| SLB-20261015-4124 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 156 | QUEUED | CLOSED |
| SLB-20261015-4123 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.7% | 147 | QUEUED | CLOSED |
| SLB-20261015-4122 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20261015-4121 | Oct 15 | Glo | Success Rate | 95.0% | 94.0% | 142 | QUEUED | CLOSED |
| SLB-20261015-4120 | Oct 15 | Airtel | Success Rate | 95.0% | 92.7% | 170 | QUEUED | CLOSED |
| SLB-20261015-4119 | Oct 15 | MTN | Success Rate | 95.0% | 93.5% | 152 | QUEUED | CLOSED |
| SLB-20261015-4118 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20261015-4117 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 139 | QUEUED | CLOSED |
| SLB-20261015-4116 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 151 | QUEUED | CLOSED |
| SLB-20261015-4115 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.7% | 142 | QUEUED | CLOSED |
| SLB-20261015-4114 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4113 | Oct 15 | Glo | Success Rate | 95.0% | 94.2% | 133 | QUEUED | CLOSED |
| SLB-20261015-4112 | Oct 15 | Airtel | Success Rate | 95.0% | 92.6% | 166 | QUEUED | CLOSED |
| SLB-20261015-4111 | Oct 15 | MTN | Success Rate | 95.0% | 93.6% | 148 | QUEUED | CLOSED |
| SLB-20261015-4110 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 131 | QUEUED | CLOSED |
| SLB-20261015-4109 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 141 | QUEUED | CLOSED |
| SLB-20261015-4108 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.0% | 152 | QUEUED | CLOSED |
| SLB-20261015-4107 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 136 | QUEUED | CLOSED |
| SLB-20261015-4106 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 114 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:17:11 | VAS-1792239429-545DACC81EC7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 13:16:36 | VAS-1792239394-581C121AF16E | TELCO | TXN_COMPLETION | 1120.25ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:16:36 | VAS-1792239394-581C121AF16E | AGGREGATOR | TXN_COMPLETION | 967.02ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:16:36 | VAS-1792239394-581C121AF16E | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:16:25 | VAS-1792239384-31336438CE9E | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 13:16:22 | VAS-1792239379-C3B2DB090FCC | AGGREGATOR | TXN_COMPLETION | 2197.08ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:16:22 | VAS-1792239379-C3B2DB090FCC | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:16:13 | VAS-1792239369-BBDFB014EBE7 | TELCO | TXN_COMPLETION | 2038.31ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 13:16:13 | VAS-1792239369-BBDFB014EBE7 | AGGREGATOR | TXN_COMPLETION | 1536.70ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 13:16:13 | VAS-1792239369-BBDFB014EBE7 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 13:15:51 | VAS-1792239350-6507E2EEBAE9 | TELCO | TXN_COMPLETION | 1340.14ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 13:15:46 | VAS-1792239345-924839DA5B3C | AGGREGATOR | TXN_COMPLETION | 414.13ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 13:15:41 | VAS-1792239340-D4EB7F524A97 | TELCO | TXN_COMPLETION | 756.31ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 13:15:41 | VAS-1792239340-D4EB7F524A97 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 13:15:37 | VAS-1792239335-999B93F9850B | TELCO | TXN_COMPLETION | 1730.93ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 13:15:32 | VAS-1792239330-5E1B21D52E2C | TELCO | TXN_COMPLETION | 1653.57ms | 500.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 13:15:32 | VAS-1792239330-5E1B21D52E2C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 13:15:26 | VAS-1792239325-F139E405AFA0 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 13:15:20 | VAS-1792239320-F9045D2C0A0B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 13:15:20 | VAS-1792239311-CE5BC4AC0AF7 | TELCO | TXN_COMPLETION | 1398.36ms | 500.00ms | Opay | Telcos Direct | 9Mobile |