SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4085 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 123 | QUEUED | CLOSED |
| SLB-20261015-4084 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 130 | QUEUED | CLOSED |
| SLB-20261015-4083 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 125 | QUEUED | CLOSED |
| SLB-20261015-4082 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.9% | 101 | QUEUED | CLOSED |
| SLB-20261015-4081 | Oct 15 | Glo | Success Rate | 95.0% | 94.3% | 116 | QUEUED | CLOSED |
| SLB-20261015-4080 | Oct 15 | Airtel | Success Rate | 95.0% | 92.1% | 156 | QUEUED | CLOSED |
| SLB-20261015-4079 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 125 | QUEUED | CLOSED |
| SLB-20261015-4078 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261015-4077 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261015-4076 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4075 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 123 | QUEUED | CLOSED |
| SLB-20261015-4074 | Oct 15 | Glo | Success Rate | 95.0% | 94.0% | 119 | QUEUED | CLOSED |
| SLB-20261015-4073 | Oct 15 | Airtel | Success Rate | 95.0% | 92.4% | 146 | QUEUED | CLOSED |
| SLB-20261015-4072 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4071 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4070 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 118 | QUEUED | CLOSED |
| SLB-20261015-4069 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261015-4068 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261015-4067 | Oct 15 | 9Mobile | Success Rate | 95.0% | 95.0% | 92 | QUEUED | CLOSED |
| SLB-20261015-4066 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:06:21 | VAS-1792303579-AE32DB723F00 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 07:06:14 | VAS-1792303574-3ADA24A706D4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:06:11 | VAS-1792303569-F546F6449F8F | TELCO | TXN_COMPLETION | 1096.49ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 07:06:11 | VAS-1792303569-F546F6449F8F | AGGREGATOR | TXN_COMPLETION | 1506.62ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 07:06:11 | VAS-1792303569-F546F6449F8F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 07:06:06 | VAS-1792303564-69043997B053 | TELCO | TXN_COMPLETION | 1683.10ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:06:06 | VAS-1792303564-69043997B053 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:06:00 | VAS-1792303559-CE8C5955CF4E | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 07:05:56 | VAS-1792303554-ACBA206D2B05 | AGGREGATOR | TXN_COMPLETION | 1449.49ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 07:05:50 | VAS-1792303549-BD7FE3325F54 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 07:05:32 | VAS-1792303530-DD8F7F074D5D | AGGREGATOR | TXN_COMPLETION | 2251.72ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 07:05:29 | VAS-1792303529-9DD1EEEBA8AF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:05:20 | VAS-1792303520-2FCB70EBFC1B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 07:05:16 | VAS-1792303515-06AB23869DAE | TELCO | TXN_COMPLETION | 816.87ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 07:04:51 | VAS-1792303490-08DADF83DECE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:04:46 | VAS-1792303485-903C1A38DE65 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:04:36 | VAS-1792303475-09BC5042607A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:04:35 | VAS-1792303471-A411513F2960 | TELCO | TXN_COMPLETION | 2556.58ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 07:04:35 | VAS-1792303471-A411513F2960 | AGGREGATOR | TXN_COMPLETION | 2092.65ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 07:04:35 | VAS-1792303471-A411513F2960 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | Glo |