SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4085 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 123 | QUEUED | CLOSED |
| SLB-20261015-4084 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 130 | QUEUED | CLOSED |
| SLB-20261015-4083 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 125 | QUEUED | CLOSED |
| SLB-20261015-4082 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.9% | 101 | QUEUED | CLOSED |
| SLB-20261015-4081 | Oct 15 | Glo | Success Rate | 95.0% | 94.3% | 116 | QUEUED | CLOSED |
| SLB-20261015-4080 | Oct 15 | Airtel | Success Rate | 95.0% | 92.1% | 156 | QUEUED | CLOSED |
| SLB-20261015-4079 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 125 | QUEUED | CLOSED |
| SLB-20261015-4078 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261015-4077 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261015-4076 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4075 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 123 | QUEUED | CLOSED |
| SLB-20261015-4074 | Oct 15 | Glo | Success Rate | 95.0% | 94.0% | 119 | QUEUED | CLOSED |
| SLB-20261015-4073 | Oct 15 | Airtel | Success Rate | 95.0% | 92.4% | 146 | QUEUED | CLOSED |
| SLB-20261015-4072 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4071 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4070 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 118 | QUEUED | CLOSED |
| SLB-20261015-4069 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261015-4068 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261015-4067 | Oct 15 | 9Mobile | Success Rate | 95.0% | 95.0% | 92 | QUEUED | CLOSED |
| SLB-20261015-4066 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:13:32 | VAS-1792296811-6984ACFF01D1 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 05:13:27 | VAS-1792296806-7DB3597F2F90 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 05:13:18 | VAS-1792296796-77DBB4E756F7 | AGGREGATOR | TXN_COMPLETION | 1445.27ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 05:13:12 | VAS-1792296792-BE6A31A59BCB | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 05:13:07 | VAS-1792296787-1D5C0D5C80BB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 05:13:02 | VAS-1792296782-2B00C525DCC8 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 05:12:58 | VAS-1792296777-622BFD0E8654 | TELCO | TXN_COMPLETION | 679.61ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:12:54 | VAS-1792296772-D83082BAC377 | AGGREGATOR | TXN_COMPLETION | 1458.46ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 05:12:54 | VAS-1792296772-D83082BAC377 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 05:12:50 | VAS-1792296767-1982F9336A9B | AGGREGATOR | TXN_COMPLETION | 2351.00ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:12:50 | VAS-1792296767-1982F9336A9B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:12:38 | VAS-1792296757-7FCF77661DF6 | AGGREGATOR | TXN_COMPLETION | 429.66ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 05:12:38 | VAS-1792296757-7FCF77661DF6 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 05:12:09 | VAS-1792296728-4428252E5D6C | TELCO | TXN_COMPLETION | 1163.01ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 05:12:09 | VAS-1792296728-4428252E5D6C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 05:12:04 | VAS-1792296723-8860B9D53F9D | AGGREGATOR | TXN_COMPLETION | 409.12ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 05:12:03 | VAS-1792296723-8860B9D53F9D | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 05:11:49 | VAS-1792296708-BF6DCECA22C5 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 05:11:41 | VAS-1792296698-15566A31AFB2 | AGGREGATOR | TXN_COMPLETION | 2526.46ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 05:11:34 | VAS-1792296693-B15D5C44859D | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |