SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4085 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 123 | QUEUED | CLOSED |
| SLB-20261015-4084 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 130 | QUEUED | CLOSED |
| SLB-20261015-4083 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 125 | QUEUED | CLOSED |
| SLB-20261015-4082 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.9% | 101 | QUEUED | CLOSED |
| SLB-20261015-4081 | Oct 15 | Glo | Success Rate | 95.0% | 94.3% | 116 | QUEUED | CLOSED |
| SLB-20261015-4080 | Oct 15 | Airtel | Success Rate | 95.0% | 92.1% | 156 | QUEUED | CLOSED |
| SLB-20261015-4079 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 125 | QUEUED | CLOSED |
| SLB-20261015-4078 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261015-4077 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261015-4076 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4075 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 123 | QUEUED | CLOSED |
| SLB-20261015-4074 | Oct 15 | Glo | Success Rate | 95.0% | 94.0% | 119 | QUEUED | CLOSED |
| SLB-20261015-4073 | Oct 15 | Airtel | Success Rate | 95.0% | 92.4% | 146 | QUEUED | CLOSED |
| SLB-20261015-4072 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4071 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4070 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 118 | QUEUED | CLOSED |
| SLB-20261015-4069 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261015-4068 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261015-4067 | Oct 15 | 9Mobile | Success Rate | 95.0% | 95.0% | 92 | QUEUED | CLOSED |
| SLB-20261015-4066 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:36:08 | VAS-1792294565-AA0B1954D5B1 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:35:57 | VAS-1792294556-B9A5A9C9E55C | TELCO | TXN_COMPLETION | 789.55ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 04:35:57 | VAS-1792294556-B9A5A9C9E55C | AGGREGATOR | TXN_COMPLETION | 411.52ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 04:35:57 | VAS-1792294556-B9A5A9C9E55C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 04:35:48 | VAS-1792294546-641F0CFF4C73 | TELCO | TXN_COMPLETION | 2195.46ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 04:35:42 | VAS-1792294541-7A740BD1591E | TELCO | TXN_COMPLETION | 710.64ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 04:35:31 | VAS-1792294531-6D9FE23724CC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:35:30 | VAS-1792294530-FA15649BD65A | TELCO | TXN_COMPLETION | 3467.23ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 04:35:30 | VAS-1792294530-FA15649BD65A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 04:35:30 | VAS-1792294529-448C344CCE73 | TELCO | TXN_COMPLETION | 860.14ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 04:35:08 | VAS-1792294507-92EE3BF991E0 | TELCO | TXN_COMPLETION | 623.56ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 04:34:52 | VAS-1792294492-2D66359F3616 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:34:32 | VAS-1792294472-366BB531C3B5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 04:34:13 | VAS-1792294452-710F9491CC78 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 04:34:09 | VAS-1792294448-0A23CDC5E28E | AGGREGATOR | TXN_COMPLETION | 1428.82ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 04:33:50 | VAS-1792294428-69C26E2734A4 | AGGREGATOR | TXN_COMPLETION | 2073.23ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 04:33:50 | VAS-1792294428-69C26E2734A4 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 04:33:45 | VAS-1792294423-BC62615B59C2 | TELCO | TXN_COMPLETION | 735.16ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 04:33:45 | VAS-1792294423-BC62615B59C2 | AGGREGATOR | TXN_COMPLETION | 1180.44ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 04:33:45 | VAS-1792294423-BC62615B59C2 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Telcos Direct | Glo |