SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4085 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 123 | QUEUED | CLOSED |
| SLB-20261015-4084 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 130 | QUEUED | CLOSED |
| SLB-20261015-4083 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 125 | QUEUED | CLOSED |
| SLB-20261015-4082 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.9% | 101 | QUEUED | CLOSED |
| SLB-20261015-4081 | Oct 15 | Glo | Success Rate | 95.0% | 94.3% | 116 | QUEUED | CLOSED |
| SLB-20261015-4080 | Oct 15 | Airtel | Success Rate | 95.0% | 92.1% | 156 | QUEUED | CLOSED |
| SLB-20261015-4079 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 125 | QUEUED | CLOSED |
| SLB-20261015-4078 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261015-4077 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261015-4076 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4075 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 123 | QUEUED | CLOSED |
| SLB-20261015-4074 | Oct 15 | Glo | Success Rate | 95.0% | 94.0% | 119 | QUEUED | CLOSED |
| SLB-20261015-4073 | Oct 15 | Airtel | Success Rate | 95.0% | 92.4% | 146 | QUEUED | CLOSED |
| SLB-20261015-4072 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4071 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4070 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 118 | QUEUED | CLOSED |
| SLB-20261015-4069 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261015-4068 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261015-4067 | Oct 15 | 9Mobile | Success Rate | 95.0% | 95.0% | 92 | QUEUED | CLOSED |
| SLB-20261015-4066 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:49:24 | VAS-1792270162-C01C5AD0A296 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 21:49:07 | VAS-1792270147-E2F4091BD15E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:49:03 | VAS-1792270142-D31DFCCCCA7D | AGGREGATOR | TXN_COMPLETION | 933.56ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 21:48:58 | VAS-1792270137-39314D99F659 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 21:48:53 | VAS-1792270132-BB626655FC34 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 21:48:43 | VAS-1792270122-AB8DAD54D738 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 21:48:34 | VAS-1792270113-495B6498F46B | AGGREGATOR | TXN_COMPLETION | 1369.16ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 21:48:29 | VAS-1792270108-3691C0029BC2 | TELCO | TXN_COMPLETION | 1060.45ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 21:48:29 | VAS-1792270108-3691C0029BC2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 21:48:25 | VAS-1792270103-AB8FD3843E7E | AGGREGATOR | TXN_COMPLETION | 2018.01ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 21:48:19 | VAS-1792270098-1BE2E3F1E8D1 | TELCO | TXN_COMPLETION | 828.33ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 21:48:19 | VAS-1792270098-1BE2E3F1E8D1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 21:48:14 | VAS-1792270093-9C8FB599D1D2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 21:48:09 | VAS-1792270088-116C9DA22E26 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 21:48:01 | VAS-1792270078-3FCD5602309D | TELCO | TXN_COMPLETION | 2395.89ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 21:48:01 | VAS-1792270078-3FCD5602309D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 21:47:46 | VAS-1792270063-545D87B8FDA7 | AGGREGATOR | TXN_COMPLETION | 2372.91ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:47:46 | VAS-1792270063-545D87B8FDA7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:47:40 | VAS-1792270059-9EAAC917F46A | TELCO | TXN_COMPLETION | 810.20ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 21:47:28 | VAS-1792270044-2074E2602D87 | TELCO | TXN_COMPLETION | 2033.70ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |