SLA Monitor

1

SLA Monitor

Download SLA Report

Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

Loading real-time MNO health...

SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261015-4085 Oct 15 Cordis Telcom Success Rate 95.0% 93.8% 123 QUEUED CLOSED
SLB-20261015-4084 Oct 15 NexBridge Success Rate 95.0% 93.4% 130 QUEUED CLOSED
SLB-20261015-4083 Oct 15 Primus VAS Success Rate 95.0% 93.8% 125 QUEUED CLOSED
SLB-20261015-4082 Oct 15 9Mobile Success Rate 95.0% 94.9% 101 QUEUED CLOSED
SLB-20261015-4081 Oct 15 Glo Success Rate 95.0% 94.3% 116 QUEUED CLOSED
SLB-20261015-4080 Oct 15 Airtel Success Rate 95.0% 92.1% 156 QUEUED CLOSED
SLB-20261015-4079 Oct 15 MTN Success Rate 95.0% 93.8% 125 QUEUED CLOSED
SLB-20261015-4078 Oct 15 Telcos Direct Success Rate 95.0% 94.1% 115 QUEUED CLOSED
SLB-20261015-4077 Oct 15 Cordis Telcom Success Rate 95.0% 93.8% 119 QUEUED CLOSED
SLB-20261015-4076 Oct 15 NexBridge Success Rate 95.0% 93.6% 123 QUEUED CLOSED
SLB-20261015-4075 Oct 15 Primus VAS Success Rate 95.0% 93.8% 123 QUEUED CLOSED
SLB-20261015-4074 Oct 15 Glo Success Rate 95.0% 94.0% 119 QUEUED CLOSED
SLB-20261015-4073 Oct 15 Airtel Success Rate 95.0% 92.4% 146 QUEUED CLOSED
SLB-20261015-4072 Oct 15 MTN Success Rate 95.0% 93.7% 122 QUEUED CLOSED
SLB-20261015-4071 Oct 15 Telcos Direct Success Rate 95.0% 94.0% 111 QUEUED CLOSED
SLB-20261015-4070 Oct 15 Cordis Telcom Success Rate 95.0% 93.6% 118 QUEUED CLOSED
SLB-20261015-4069 Oct 15 NexBridge Success Rate 95.0% 93.4% 124 QUEUED CLOSED
SLB-20261015-4068 Oct 15 Primus VAS Success Rate 95.0% 94.0% 116 QUEUED CLOSED
SLB-20261015-4067 Oct 15 9Mobile Success Rate 95.0% 95.0% 92 QUEUED CLOSED
SLB-20261015-4066 Oct 15 Glo Success Rate 95.0% 93.8% 120 QUEUED CLOSED

Page 39 of 243 (4845 total)

Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 20:23:04 VAS-1792264979-5A2548D17465 AGGREGATOR TXN_COMPLETION 2358.64ms 400.00ms Union Bank NexBridge Glo
2026-10-17 20:23:04 VAS-1792264979-5A2548D17465 MERCHANT TXN_COMPLETION 34.00s 5.00s Union Bank NexBridge Glo
2026-10-17 20:22:56 VAS-1792264974-E08D2FFBB80B TELCO TXN_COMPLETION 1330.67ms 500.00ms MoMo PSB Telcos Direct Airtel
2026-10-17 20:22:51 VAS-1792264969-FE3AE969758E TELCO TXN_COMPLETION 1206.90ms 500.00ms Union Bank Primus VAS MTN
2026-10-17 20:22:51 VAS-1792264969-FE3AE969758E MERCHANT TXN_COMPLETION 10.00s 5.00s Union Bank Primus VAS MTN
2026-10-17 20:22:41 VAS-1792264960-3EE211E76172 TELCO TXN_COMPLETION 1417.71ms 500.00ms Opay Telcos Direct Airtel
2026-10-17 20:22:41 VAS-1792264960-3EE211E76172 MERCHANT TXN_COMPLETION 13.00s 5.00s Opay Telcos Direct Airtel
2026-10-17 20:22:25 VAS-1792264945-5DAB0C18F0DD MERCHANT TXN_COMPLETION 12.00s 5.00s FirstBank Cordis Telcom Airtel
2026-10-17 20:22:22 VAS-1792264940-405D61FE02B1 AGGREGATOR TXN_COMPLETION 2198.47ms 400.00ms Palmpay NexBridge Airtel
2026-10-17 20:22:22 VAS-1792264940-405D61FE02B1 MERCHANT TXN_COMPLETION 24.00s 5.00s Palmpay NexBridge Airtel
2026-10-17 20:22:17 VAS-1792264935-270BDEE8CC26 TELCO TXN_COMPLETION 1285.52ms 500.00ms Opay Primus VAS 9Mobile
2026-10-17 20:22:17 VAS-1792264935-270BDEE8CC26 MERCHANT TXN_COMPLETION 7.00s 5.00s Opay Primus VAS 9Mobile
2026-10-17 20:22:13 VAS-1792264930-8BF3F5E282B3 AGGREGATOR TXN_COMPLETION 2549.00ms 400.00ms Kuda MFB Telcos Direct 9Mobile
2026-10-17 20:22:13 VAS-1792264930-8BF3F5E282B3 MERCHANT TXN_COMPLETION 8.00s 5.00s Kuda MFB Telcos Direct 9Mobile
2026-10-17 20:21:48 VAS-1792264906-76E88E740020 AGGREGATOR TXN_COMPLETION 2257.18ms 400.00ms MoMo PSB Primus VAS Airtel
2026-10-17 20:21:48 VAS-1792264906-76E88E740020 MERCHANT TXN_COMPLETION 7.00s 5.00s MoMo PSB Primus VAS Airtel
2026-10-17 20:21:17 VAS-1792264876-31EF3721E527 TELCO TXN_COMPLETION 1163.58ms 500.00ms Access Bank NexBridge Airtel
2026-10-17 20:21:17 VAS-1792264876-31EF3721E527 MERCHANT TXN_COMPLETION 6.00s 5.00s Access Bank NexBridge Airtel
2026-10-17 20:21:03 VAS-1792264862-E50F613F7C58 TELCO TXN_COMPLETION 1503.87ms 500.00ms Opay NexBridge Glo
2026-10-17 20:20:59 VAS-1792264856-131AC949AE3C TELCO TXN_COMPLETION 1915.81ms 500.00ms Access Bank Telcos Direct MTN

Page 526 of 16891 (337804 total)