SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4085 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 123 | QUEUED | CLOSED |
| SLB-20261015-4084 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 130 | QUEUED | CLOSED |
| SLB-20261015-4083 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 125 | QUEUED | CLOSED |
| SLB-20261015-4082 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.9% | 101 | QUEUED | CLOSED |
| SLB-20261015-4081 | Oct 15 | Glo | Success Rate | 95.0% | 94.3% | 116 | QUEUED | CLOSED |
| SLB-20261015-4080 | Oct 15 | Airtel | Success Rate | 95.0% | 92.1% | 156 | QUEUED | CLOSED |
| SLB-20261015-4079 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 125 | QUEUED | CLOSED |
| SLB-20261015-4078 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261015-4077 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261015-4076 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4075 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.8% | 123 | QUEUED | CLOSED |
| SLB-20261015-4074 | Oct 15 | Glo | Success Rate | 95.0% | 94.0% | 119 | QUEUED | CLOSED |
| SLB-20261015-4073 | Oct 15 | Airtel | Success Rate | 95.0% | 92.4% | 146 | QUEUED | CLOSED |
| SLB-20261015-4072 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4071 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4070 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 118 | QUEUED | CLOSED |
| SLB-20261015-4069 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 124 | QUEUED | CLOSED |
| SLB-20261015-4068 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 116 | QUEUED | CLOSED |
| SLB-20261015-4067 | Oct 15 | 9Mobile | Success Rate | 95.0% | 95.0% | 92 | QUEUED | CLOSED |
| SLB-20261015-4066 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:56:26 | VAS-1792238185-7D722E59A00A | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 12:56:13 | VAS-1792238171-E55A283278B7 | TELCO | TXN_COMPLETION | 2295.30ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 12:55:51 | VAS-1792238151-D4DF7334E46B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:55:46 | VAS-1792238146-0F83139ECF8C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:55:24 | VAS-1792238121-74157786F88D | TELCO | TXN_COMPLETION | 1174.69ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 12:55:24 | VAS-1792238121-74157786F88D | AGGREGATOR | TXN_COMPLETION | 1061.91ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 12:55:24 | VAS-1792238121-74157786F88D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 12:55:17 | VAS-1792238116-0985A7AF0146 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 12:55:15 | VAS-1792238112-5E10152A116A | TELCO | TXN_COMPLETION | 1301.01ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 12:55:15 | VAS-1792238112-5E10152A116A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 12:55:09 | VAS-1792238107-AA56A0BEF921 | AGGREGATOR | TXN_COMPLETION | 1685.83ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 12:54:55 | VAS-1792238092-17767275376D | TELCO | TXN_COMPLETION | 2442.41ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 12:54:55 | VAS-1792238092-17767275376D | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 12:54:50 | VAS-1792238087-63C63B9D5026 | AGGREGATOR | TXN_COMPLETION | 2260.27ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 12:54:50 | VAS-1792238087-63C63B9D5026 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 12:54:34 | VAS-1792238072-18E0FB67C200 | TELCO | TXN_COMPLETION | 1824.10ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 12:54:28 | VAS-1790119730-7C277D4B8384 | AGGREGATOR | TXN_COMPLETION | 2653.60ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:54:28 | VAS-1790119730-7C277D4B8384 | MERCHANT | TXN_COMPLETION | 2118361.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:54:28 | VAS-1792238067-BD588D7BC384 | AGGREGATOR | TXN_COMPLETION | 413.40ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 12:54:18 | VAS-1792238057-FB8EDAF9C7EE | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |