SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4785 | Oct 19 | Glo | Success Rate | 95.0% | 93.4% | 46 | QUEUED | CLOSED |
| SLB-20261019-4784 | Oct 19 | Airtel | Success Rate | 95.0% | 93.5% | 48 | QUEUED | CLOSED |
| SLB-20261019-4783 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 45 | QUEUED | CLOSED |
| SLB-20261019-4782 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.4% | 55 | QUEUED | CLOSED |
| SLB-20261019-4781 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 68 | QUEUED | CLOSED |
| SLB-20261019-4780 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 55 | QUEUED | CLOSED |
| SLB-20261019-4779 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.3% | 55 | QUEUED | CLOSED |
| SLB-20261019-4778 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 62 | QUEUED | CLOSED |
| SLB-20261019-4777 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 51 | QUEUED | CLOSED |
| SLB-20261019-4776 | Oct 19 | Airtel | Success Rate | 95.0% | 92.8% | 62 | QUEUED | CLOSED |
| SLB-20261019-4775 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 57 | QUEUED | CLOSED |
| SLB-20261019-4774 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.4% | 64 | QUEUED | CLOSED |
| SLB-20261019-4773 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 78 | QUEUED | CLOSED |
| SLB-20261019-4772 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 64 | QUEUED | CLOSED |
| SLB-20261019-4771 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 57 | QUEUED | CLOSED |
| SLB-20261019-4770 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.4% | 74 | QUEUED | CLOSED |
| SLB-20261019-4769 | Oct 19 | Glo | Success Rate | 95.0% | 94.0% | 58 | QUEUED | CLOSED |
| SLB-20261019-4768 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 67 | QUEUED | CLOSED |
| SLB-20261019-4767 | Oct 19 | MTN | Success Rate | 95.0% | 93.6% | 63 | QUEUED | CLOSED |
| SLB-20261019-4766 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 69 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:33:33 | VAS-1792305210-347065F3E209 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 07:33:26 | VAS-1792305205-8ADE4D189BD9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 07:33:21 | VAS-1792305200-4C694605990E | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 07:33:14 | VAS-1792305190-3139BDEDF451 | TELCO | TXN_COMPLETION | 1422.16ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 07:33:14 | VAS-1792305190-3139BDEDF451 | AGGREGATOR | TXN_COMPLETION | 2089.86ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 07:33:14 | VAS-1792305190-3139BDEDF451 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 07:33:06 | VAS-1792305186-0695B48E73CA | AGGREGATOR | TXN_COMPLETION | 401.09ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 07:33:06 | VAS-1792305186-0695B48E73CA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 07:32:41 | VAS-1792305161-7082958112E6 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 07:32:38 | VAS-1792305156-88FDA2264684 | TELCO | TXN_COMPLETION | 2008.98ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 07:32:38 | VAS-1792305156-88FDA2264684 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 07:32:27 | VAS-1792305146-260E57C6DFC1 | AGGREGATOR | TXN_COMPLETION | 410.70ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 07:32:27 | VAS-1792305146-260E57C6DFC1 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 07:32:10 | VAS-1792305127-5AECE01D8B6C | TELCO | TXN_COMPLETION | 1636.53ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:32:10 | VAS-1792305127-5AECE01D8B6C | AGGREGATOR | TXN_COMPLETION | 1784.17ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:32:10 | VAS-1792305127-5AECE01D8B6C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:32:03 | VAS-1792305122-A982D5189C94 | TELCO | TXN_COMPLETION | 1069.13ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 07:32:03 | VAS-1792305122-A982D5189C94 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 07:31:58 | VAS-1792305117-7BDCBA62C9FA | AGGREGATOR | TXN_COMPLETION | 1577.05ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:31:58 | VAS-1792305117-7BDCBA62C9FA | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | GTBank | Primus VAS | 9Mobile |