SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4785 | Oct 19 | Glo | Success Rate | 95.0% | 93.4% | 46 | QUEUED | CLOSED |
| SLB-20261019-4784 | Oct 19 | Airtel | Success Rate | 95.0% | 93.5% | 48 | QUEUED | CLOSED |
| SLB-20261019-4783 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 45 | QUEUED | CLOSED |
| SLB-20261019-4782 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.4% | 55 | QUEUED | CLOSED |
| SLB-20261019-4781 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 68 | QUEUED | CLOSED |
| SLB-20261019-4780 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 55 | QUEUED | CLOSED |
| SLB-20261019-4779 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.3% | 55 | QUEUED | CLOSED |
| SLB-20261019-4778 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 62 | QUEUED | CLOSED |
| SLB-20261019-4777 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 51 | QUEUED | CLOSED |
| SLB-20261019-4776 | Oct 19 | Airtel | Success Rate | 95.0% | 92.8% | 62 | QUEUED | CLOSED |
| SLB-20261019-4775 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 57 | QUEUED | CLOSED |
| SLB-20261019-4774 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.4% | 64 | QUEUED | CLOSED |
| SLB-20261019-4773 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 78 | QUEUED | CLOSED |
| SLB-20261019-4772 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 64 | QUEUED | CLOSED |
| SLB-20261019-4771 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 57 | QUEUED | CLOSED |
| SLB-20261019-4770 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.4% | 74 | QUEUED | CLOSED |
| SLB-20261019-4769 | Oct 19 | Glo | Success Rate | 95.0% | 94.0% | 58 | QUEUED | CLOSED |
| SLB-20261019-4768 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 67 | QUEUED | CLOSED |
| SLB-20261019-4767 | Oct 19 | MTN | Success Rate | 95.0% | 93.6% | 63 | QUEUED | CLOSED |
| SLB-20261019-4766 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 69 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:04:21 | VAS-1792292659-E815094142ED | TELCO | TXN_COMPLETION | 2339.30ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 04:04:21 | VAS-1792292659-E815094142ED | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 04:04:16 | VAS-1792292654-C3FB22251976 | TELCO | TXN_COMPLETION | 1730.55ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 04:04:09 | VAS-1792292649-7E5E6CC0CE79 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 04:04:06 | VAS-1792292644-1FE0E749A2B5 | AGGREGATOR | TXN_COMPLETION | 1989.40ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 04:04:06 | VAS-1792292644-1FE0E749A2B5 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 04:03:45 | VAS-1792292624-651C820E60D3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 04:03:27 | VAS-1792292605-5633921C4AE5 | TELCO | TXN_COMPLETION | 1048.50ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 04:03:27 | VAS-1792292605-5633921C4AE5 | AGGREGATOR | TXN_COMPLETION | 1511.59ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 04:03:11 | VAS-1792292590-78F34F51ABE8 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 04:03:09 | VAS-1792292585-1F6F0548B546 | TELCO | TXN_COMPLETION | 1853.80ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 04:03:09 | VAS-1792292585-1F6F0548B546 | AGGREGATOR | TXN_COMPLETION | 1995.16ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 04:03:01 | VAS-1792292580-E2C1AE22E118 | AGGREGATOR | TXN_COMPLETION | 411.26ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:02:58 | VAS-1792292575-D5A05D5DFA9E | AGGREGATOR | TXN_COMPLETION | 2314.06ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 04:02:58 | VAS-1792292575-D5A05D5DFA9E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 04:02:43 | VAS-1792292560-B8A07B363AA2 | AGGREGATOR | TXN_COMPLETION | 2347.60ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 04:02:43 | VAS-1792292560-B8A07B363AA2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 04:02:36 | VAS-1792292556-1CFAE505D902 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 04:02:18 | VAS-1792292536-77A36E7E8E52 | TELCO | TXN_COMPLETION | 1918.27ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 04:02:18 | VAS-1792292536-77A36E7E8E52 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | MTN |