SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4785 | Oct 19 | Glo | Success Rate | 95.0% | 93.4% | 46 | QUEUED | CLOSED |
| SLB-20261019-4784 | Oct 19 | Airtel | Success Rate | 95.0% | 93.5% | 48 | QUEUED | CLOSED |
| SLB-20261019-4783 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 45 | QUEUED | CLOSED |
| SLB-20261019-4782 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.4% | 55 | QUEUED | CLOSED |
| SLB-20261019-4781 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 68 | QUEUED | CLOSED |
| SLB-20261019-4780 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 55 | QUEUED | CLOSED |
| SLB-20261019-4779 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.3% | 55 | QUEUED | CLOSED |
| SLB-20261019-4778 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 62 | QUEUED | CLOSED |
| SLB-20261019-4777 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 51 | QUEUED | CLOSED |
| SLB-20261019-4776 | Oct 19 | Airtel | Success Rate | 95.0% | 92.8% | 62 | QUEUED | CLOSED |
| SLB-20261019-4775 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 57 | QUEUED | CLOSED |
| SLB-20261019-4774 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.4% | 64 | QUEUED | CLOSED |
| SLB-20261019-4773 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 78 | QUEUED | CLOSED |
| SLB-20261019-4772 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 64 | QUEUED | CLOSED |
| SLB-20261019-4771 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 57 | QUEUED | CLOSED |
| SLB-20261019-4770 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.4% | 74 | QUEUED | CLOSED |
| SLB-20261019-4769 | Oct 19 | Glo | Success Rate | 95.0% | 94.0% | 58 | QUEUED | CLOSED |
| SLB-20261019-4768 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 67 | QUEUED | CLOSED |
| SLB-20261019-4767 | Oct 19 | MTN | Success Rate | 95.0% | 93.6% | 63 | QUEUED | CLOSED |
| SLB-20261019-4766 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 69 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:23:02 | VAS-1790058903-8108683B0CA8 | MERCHANT | TXN_COMPLETION | 2213291.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 22:22:52 | VAS-1792272171-4E901A055C16 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 22:22:43 | VAS-1792272161-A4D7264079E6 | AGGREGATOR | TXN_COMPLETION | 1160.77ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:22:39 | VAS-1792272157-47FE856A6187 | AGGREGATOR | TXN_COMPLETION | 2058.92ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 22:22:13 | VAS-1792272132-512CF2E19118 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 22:22:10 | VAS-1792272127-33296062AE21 | TELCO | TXN_COMPLETION | 1142.82ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 22:22:10 | VAS-1792272127-33296062AE21 | AGGREGATOR | TXN_COMPLETION | 1502.92ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 22:22:04 | VAS-1792272122-3EB3F460302E | TELCO | TXN_COMPLETION | 1497.02ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:21:53 | VAS-1792272112-A1D677C55B19 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 22:21:48 | VAS-1792272107-9756368E1428 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 22:21:45 | VAS-1792272103-C10457CFAF7A | TELCO | TXN_COMPLETION | 2296.38ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:21:39 | VAS-1792272098-7852ADD87795 | TELCO | TXN_COMPLETION | 1456.40ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 22:21:35 | VAS-1792272093-811060403966 | TELCO | TXN_COMPLETION | 1351.58ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 22:21:35 | VAS-1792272093-811060403966 | AGGREGATOR | TXN_COMPLETION | 1264.07ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 22:21:35 | VAS-1792272093-811060403966 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 22:21:28 | VAS-1792272088-EF5FCE88CEB5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 22:21:11 | VAS-1792272068-E0701EEF7651 | TELCO | TXN_COMPLETION | 1627.11ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:21:11 | VAS-1792272068-E0701EEF7651 | AGGREGATOR | TXN_COMPLETION | 1445.85ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:21:11 | VAS-1792272068-E0701EEF7651 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:20:54 | VAS-1792272053-7C6AA62BCCB7 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | MoMo PSB | NexBridge | Airtel |