SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4785 | Oct 19 | Glo | Success Rate | 95.0% | 93.4% | 46 | QUEUED | CLOSED |
| SLB-20261019-4784 | Oct 19 | Airtel | Success Rate | 95.0% | 93.5% | 48 | QUEUED | CLOSED |
| SLB-20261019-4783 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 45 | QUEUED | CLOSED |
| SLB-20261019-4782 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.4% | 55 | QUEUED | CLOSED |
| SLB-20261019-4781 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 68 | QUEUED | CLOSED |
| SLB-20261019-4780 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 55 | QUEUED | CLOSED |
| SLB-20261019-4779 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.3% | 55 | QUEUED | CLOSED |
| SLB-20261019-4778 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 62 | QUEUED | CLOSED |
| SLB-20261019-4777 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 51 | QUEUED | CLOSED |
| SLB-20261019-4776 | Oct 19 | Airtel | Success Rate | 95.0% | 92.8% | 62 | QUEUED | CLOSED |
| SLB-20261019-4775 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 57 | QUEUED | CLOSED |
| SLB-20261019-4774 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.4% | 64 | QUEUED | CLOSED |
| SLB-20261019-4773 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 78 | QUEUED | CLOSED |
| SLB-20261019-4772 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 64 | QUEUED | CLOSED |
| SLB-20261019-4771 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 57 | QUEUED | CLOSED |
| SLB-20261019-4770 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.4% | 74 | QUEUED | CLOSED |
| SLB-20261019-4769 | Oct 19 | Glo | Success Rate | 95.0% | 94.0% | 58 | QUEUED | CLOSED |
| SLB-20261019-4768 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 67 | QUEUED | CLOSED |
| SLB-20261019-4767 | Oct 19 | MTN | Success Rate | 95.0% | 93.6% | 63 | QUEUED | CLOSED |
| SLB-20261019-4766 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 69 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:37:20 | VAS-1792255038-C8285D4FC67E | TELCO | TXN_COMPLETION | 1111.76ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:37:20 | VAS-1792255038-C8285D4FC67E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:36:55 | VAS-1792255014-A32EE23B00B0 | TELCO | TXN_COMPLETION | 821.92ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 17:36:55 | VAS-1792255014-A32EE23B00B0 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 17:36:31 | VAS-1792254989-73FF7BABA97E | TELCO | TXN_COMPLETION | 1299.21ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 17:36:31 | VAS-1792254989-73FF7BABA97E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 17:36:24 | VAS-1792254979-B57E1F227D44 | TELCO | TXN_COMPLETION | 1855.12ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 17:36:24 | VAS-1792254979-B57E1F227D44 | AGGREGATOR | TXN_COMPLETION | 2312.91ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 17:36:24 | VAS-1792254979-B57E1F227D44 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 17:36:15 | VAS-1792254974-AB04AE4D304C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:36:10 | VAS-1792254970-E4BB3D409935 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 17:36:07 | VAS-1792254965-421D5BF4CC65 | TELCO | TXN_COMPLETION | 777.24ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:36:07 | VAS-1792254965-421D5BF4CC65 | AGGREGATOR | TXN_COMPLETION | 1196.01ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:36:01 | VAS-1792254960-737CB3E503B0 | TELCO | TXN_COMPLETION | 1251.35ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:36:01 | VAS-1792254960-737CB3E503B0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:35:53 | VAS-1792254950-C826FB1B2CC1 | TELCO | TXN_COMPLETION | 2365.77ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:35:53 | VAS-1792254950-C826FB1B2CC1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:35:42 | VAS-1792254940-68A685DA3E5D | TELCO | TXN_COMPLETION | 2039.49ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 17:35:42 | VAS-1792254940-68A685DA3E5D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 17:35:31 | VAS-1792254930-AFD4E101339E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |