SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4065 | Oct 15 | Airtel | Success Rate | 95.0% | 92.4% | 140 | QUEUED | CLOSED |
| SLB-20261015-4064 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 117 | QUEUED | CLOSED |
| SLB-20261015-4063 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-4062 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 115 | QUEUED | CLOSED |
| SLB-20261015-4061 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 122 | QUEUED | CLOSED |
| SLB-20261015-4060 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 109 | QUEUED | CLOSED |
| SLB-20261015-4059 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.8% | 92 | QUEUED | CLOSED |
| SLB-20261015-4058 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 120 | QUEUED | CLOSED |
| SLB-20261015-4057 | Oct 15 | Airtel | Success Rate | 95.0% | 92.6% | 131 | QUEUED | CLOSED |
| SLB-20261015-4056 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4055 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4054 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 119 | QUEUED | CLOSED |
| SLB-20261015-4053 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 121 | QUEUED | CLOSED |
| SLB-20261015-4052 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4051 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 96 | QUEUED | CLOSED |
| SLB-20261015-4050 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 121 | QUEUED | CLOSED |
| SLB-20261015-4049 | Oct 15 | Airtel | Success Rate | 95.0% | 92.9% | 126 | QUEUED | CLOSED |
| SLB-20261015-4048 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-4047 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-4046 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:27:57 | VAS-1792279676-793AF0F14886 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:27:54 | VAS-1792279671-8F74255AB6EA | TELCO | TXN_COMPLETION | 1158.09ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 00:27:54 | VAS-1792279671-8F74255AB6EA | AGGREGATOR | TXN_COMPLETION | 1435.29ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 00:27:54 | VAS-1792279671-8F74255AB6EA | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 00:27:47 | VAS-1792279666-96B4ED335782 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 00:27:44 | VAS-1792279661-C9A7D98F728B | TELCO | TXN_COMPLETION | 1855.09ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:27:34 | VAS-1792279651-D571D8770151 | AGGREGATOR | TXN_COMPLETION | 2027.58ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 00:27:23 | VAS-1792279642-ACF6100B1AA5 | TELCO | TXN_COMPLETION | 976.85ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 00:27:09 | VAS-1792279627-55F1D2D62D15 | TELCO | TXN_COMPLETION | 1319.06ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:27:03 | VAS-1792279623-20F0E0E2CF1E | AGGREGATOR | TXN_COMPLETION | 421.57ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 00:27:03 | VAS-1792279623-20F0E0E2CF1E | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 00:26:53 | VAS-1792279612-BCDB5941DE7B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:26:50 | VAS-1791181122-53357EE6EABA | MERCHANT | TXN_COMPLETION | 1098489.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:26:50 | VAS-1792279607-0B4AA7C7A8FA | AGGREGATOR | TXN_COMPLETION | 2374.01ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 00:26:45 | VAS-1792279602-F29318670B88 | AGGREGATOR | TXN_COMPLETION | 2088.45ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 00:26:45 | VAS-1792279602-F29318670B88 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 00:26:38 | VAS-1792279597-DFB24E6D313D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 00:26:28 | VAS-1792279588-6DE6DB43FF4D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 00:26:18 | VAS-1792279578-C2D6B2910CA0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 00:26:16 | VAS-1792279573-AC35FBD9C442 | TELCO | TXN_COMPLETION | 2596.53ms | 500.00ms | Opay | Telcos Direct | Glo |