SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4065 | Oct 15 | Airtel | Success Rate | 95.0% | 92.4% | 140 | QUEUED | CLOSED |
| SLB-20261015-4064 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 117 | QUEUED | CLOSED |
| SLB-20261015-4063 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-4062 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 115 | QUEUED | CLOSED |
| SLB-20261015-4061 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 122 | QUEUED | CLOSED |
| SLB-20261015-4060 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 109 | QUEUED | CLOSED |
| SLB-20261015-4059 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.8% | 92 | QUEUED | CLOSED |
| SLB-20261015-4058 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 120 | QUEUED | CLOSED |
| SLB-20261015-4057 | Oct 15 | Airtel | Success Rate | 95.0% | 92.6% | 131 | QUEUED | CLOSED |
| SLB-20261015-4056 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4055 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4054 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 119 | QUEUED | CLOSED |
| SLB-20261015-4053 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 121 | QUEUED | CLOSED |
| SLB-20261015-4052 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4051 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 96 | QUEUED | CLOSED |
| SLB-20261015-4050 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 121 | QUEUED | CLOSED |
| SLB-20261015-4049 | Oct 15 | Airtel | Success Rate | 95.0% | 92.9% | 126 | QUEUED | CLOSED |
| SLB-20261015-4048 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-4047 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-4046 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:03:35 | VAS-1792263813-E80E2F0ACAE1 | TELCO | TXN_COMPLETION | 1769.44ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 20:03:14 | VAS-1792263794-E4F6A18AC438 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:03:12 | VAS-1792263789-8CB781666F40 | TELCO | TXN_COMPLETION | 1530.89ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 20:03:12 | VAS-1792263789-8CB781666F40 | AGGREGATOR | TXN_COMPLETION | 1494.94ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 20:03:12 | VAS-1792263789-8CB781666F40 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 20:03:04 | VAS-1792263784-201EE3104BB0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 20:03:00 | VAS-1792263779-56C70AE23CAD | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 20:02:45 | VAS-1792263764-B5BEC518CBE6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 20:02:42 | VAS-1792263759-85715DB6B216 | TELCO | TXN_COMPLETION | 2292.08ms | 500.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 20:02:42 | VAS-1792263759-85715DB6B216 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 20:02:35 | VAS-1792263754-67B1423A0521 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 20:02:32 | VAS-1792263749-6B55FB0412C9 | AGGREGATOR | TXN_COMPLETION | 1751.01ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 20:02:32 | VAS-1792263749-6B55FB0412C9 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 20:02:15 | VAS-1792263735-056282FC4F93 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 20:02:05 | VAS-1792263725-BC7A24ECB805 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 20:01:56 | VAS-1792263715-351C151B58D6 | TELCO | TXN_COMPLETION | 870.38ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 20:01:43 | VAS-1792263700-3E091A0BEF13 | TELCO | TXN_COMPLETION | 2278.15ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 20:01:43 | VAS-1792263700-3E091A0BEF13 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 20:01:36 | VAS-1792263695-61400B368557 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 20:01:33 | VAS-1792263690-E6D8B5573DE5 | AGGREGATOR | TXN_COMPLETION | 2469.97ms | 400.00ms | Palmpay | Primus VAS | MTN |