SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4065 | Oct 15 | Airtel | Success Rate | 95.0% | 92.4% | 140 | QUEUED | CLOSED |
| SLB-20261015-4064 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 117 | QUEUED | CLOSED |
| SLB-20261015-4063 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-4062 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 115 | QUEUED | CLOSED |
| SLB-20261015-4061 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 122 | QUEUED | CLOSED |
| SLB-20261015-4060 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 109 | QUEUED | CLOSED |
| SLB-20261015-4059 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.8% | 92 | QUEUED | CLOSED |
| SLB-20261015-4058 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 120 | QUEUED | CLOSED |
| SLB-20261015-4057 | Oct 15 | Airtel | Success Rate | 95.0% | 92.6% | 131 | QUEUED | CLOSED |
| SLB-20261015-4056 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4055 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4054 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 119 | QUEUED | CLOSED |
| SLB-20261015-4053 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 121 | QUEUED | CLOSED |
| SLB-20261015-4052 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4051 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 96 | QUEUED | CLOSED |
| SLB-20261015-4050 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 121 | QUEUED | CLOSED |
| SLB-20261015-4049 | Oct 15 | Airtel | Success Rate | 95.0% | 92.9% | 126 | QUEUED | CLOSED |
| SLB-20261015-4048 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-4047 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-4046 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:43:57 | VAS-1792259034-AB2568C3FDA9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 18:43:50 | VAS-1792259029-40E67D02F52F | TELCO | TXN_COMPLETION | 1139.25ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 18:43:44 | VAS-1792259024-9FACA9115D90 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 18:43:30 | VAS-1792259009-CB3C4B4634E8 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 18:43:15 | VAS-1792258994-975628660D6D | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 18:43:11 | VAS-1792258989-2D87850E9CDC | AGGREGATOR | TXN_COMPLETION | 1626.97ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 18:43:11 | VAS-1792258989-2D87850E9CDC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 18:43:00 | VAS-1792258979-D8D2E81AECF3 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 18:42:56 | VAS-1792258975-53F8DCBD0955 | TELCO | TXN_COMPLETION | 1236.20ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 18:42:56 | VAS-1792258975-53F8DCBD0955 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 18:42:51 | VAS-1792258970-136DCFF939D1 | AGGREGATOR | TXN_COMPLETION | 809.82ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 18:42:45 | VAS-1792258965-DCFD875CAF60 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:42:36 | VAS-1792258955-2EF96AEC2708 | TELCO | TXN_COMPLETION | 1162.19ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:42:32 | VAS-1792258950-03938B0AD23F | TELCO | TXN_COMPLETION | 2057.53ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:42:24 | VAS-1792258940-414ECCE8BF68 | TELCO | TXN_COMPLETION | 1891.46ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:42:24 | VAS-1792258940-414ECCE8BF68 | AGGREGATOR | TXN_COMPLETION | 1876.02ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:42:24 | VAS-1792258940-414ECCE8BF68 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:42:11 | VAS-1792258930-A27AEF77F933 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 18:41:42 | VAS-1792258901-2D84A474235F | TELCO | TXN_COMPLETION | 888.45ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 18:41:34 | VAS-1792258891-6FFD4FEAA6FE | TELCO | TXN_COMPLETION | 2192.27ms | 500.00ms | FirstBank | Telcos Direct | MTN |