SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4065 | Oct 15 | Airtel | Success Rate | 95.0% | 92.4% | 140 | QUEUED | CLOSED |
| SLB-20261015-4064 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 117 | QUEUED | CLOSED |
| SLB-20261015-4063 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-4062 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 115 | QUEUED | CLOSED |
| SLB-20261015-4061 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 122 | QUEUED | CLOSED |
| SLB-20261015-4060 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 109 | QUEUED | CLOSED |
| SLB-20261015-4059 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.8% | 92 | QUEUED | CLOSED |
| SLB-20261015-4058 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 120 | QUEUED | CLOSED |
| SLB-20261015-4057 | Oct 15 | Airtel | Success Rate | 95.0% | 92.6% | 131 | QUEUED | CLOSED |
| SLB-20261015-4056 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4055 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4054 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 119 | QUEUED | CLOSED |
| SLB-20261015-4053 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 121 | QUEUED | CLOSED |
| SLB-20261015-4052 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4051 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 96 | QUEUED | CLOSED |
| SLB-20261015-4050 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 121 | QUEUED | CLOSED |
| SLB-20261015-4049 | Oct 15 | Airtel | Success Rate | 95.0% | 92.9% | 126 | QUEUED | CLOSED |
| SLB-20261015-4048 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-4047 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-4046 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:00:48 | VAS-1792238446-AD5566F36E22 | AGGREGATOR | TXN_COMPLETION | 1458.31ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 13:00:43 | VAS-1792238441-4F67F92B288F | TELCO | TXN_COMPLETION | 2158.01ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 13:00:27 | VAS-1792238426-B875C999D9C9 | AGGREGATOR | TXN_COMPLETION | 456.16ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 13:00:27 | VAS-1792238426-B875C999D9C9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 13:00:24 | VAS-1792238421-F6C9143E462F | AGGREGATOR | TXN_COMPLETION | 2432.22ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 13:00:17 | VAS-1792238416-A52A9C6E2A25 | AGGREGATOR | TXN_COMPLETION | 463.23ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 13:00:13 | VAS-1792238411-C55ACFC7021D | TELCO | TXN_COMPLETION | 1526.08ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 13:00:13 | VAS-1792238411-C55ACFC7021D | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 13:00:08 | VAS-1792238407-77531FDC1FED | TELCO | TXN_COMPLETION | 515.28ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 13:00:08 | VAS-1792238407-77531FDC1FED | AGGREGATOR | TXN_COMPLETION | 437.76ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 13:00:08 | VAS-1792238407-77531FDC1FED | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 13:00:06 | VAS-1792238403-4B6A9086E00E | TELCO | TXN_COMPLETION | 822.42ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:00:06 | VAS-1792238403-4B6A9086E00E | AGGREGATOR | TXN_COMPLETION | 1075.59ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:00:06 | VAS-1792238403-4B6A9086E00E | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:59:54 | VAS-1792238392-DC05862E376D | AGGREGATOR | TXN_COMPLETION | 2199.60ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:59:54 | VAS-1792238392-DC05862E376D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:59:44 | VAS-1792238382-DAAB355569AE | TELCO | TXN_COMPLETION | 2038.87ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 12:59:44 | VAS-1792238382-DAAB355569AE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 12:59:40 | VAS-1792238377-2DFF8A62D4A9 | AGGREGATOR | TXN_COMPLETION | 2395.99ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 12:59:40 | VAS-1792238377-2DFF8A62D4A9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | Glo |