SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4065 | Oct 15 | Airtel | Success Rate | 95.0% | 92.4% | 140 | QUEUED | CLOSED |
| SLB-20261015-4064 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 117 | QUEUED | CLOSED |
| SLB-20261015-4063 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-4062 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 115 | QUEUED | CLOSED |
| SLB-20261015-4061 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 122 | QUEUED | CLOSED |
| SLB-20261015-4060 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 109 | QUEUED | CLOSED |
| SLB-20261015-4059 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.8% | 92 | QUEUED | CLOSED |
| SLB-20261015-4058 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 120 | QUEUED | CLOSED |
| SLB-20261015-4057 | Oct 15 | Airtel | Success Rate | 95.0% | 92.6% | 131 | QUEUED | CLOSED |
| SLB-20261015-4056 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4055 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4054 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 119 | QUEUED | CLOSED |
| SLB-20261015-4053 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.4% | 121 | QUEUED | CLOSED |
| SLB-20261015-4052 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4051 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.7% | 96 | QUEUED | CLOSED |
| SLB-20261015-4050 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 121 | QUEUED | CLOSED |
| SLB-20261015-4049 | Oct 15 | Airtel | Success Rate | 95.0% | 92.9% | 126 | QUEUED | CLOSED |
| SLB-20261015-4048 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-4047 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-4046 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:35:56 | VAS-1792323356-3F06A0632B9F | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 12:35:51 | VAS-1792323348-E1A5A6CCE9D7 | TELCO | TXN_COMPLETION | 1982.47ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 12:35:51 | VAS-1792323348-E1A5A6CCE9D7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 12:35:42 | VAS-1792323341-7451F559596C | TELCO | TXN_COMPLETION | 849.52ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 12:35:34 | VAS-1792323333-4AB2E84B4D63 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 12:35:33 | VAS-1792323332-09212C2593DE | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 12:35:13 | VAS-1792323311-4BBD6365326F | TELCO | TXN_COMPLETION | 1110.22ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 12:35:13 | VAS-1792323311-4BBD6365326F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 12:35:05 | VAS-1792323304-BEFF64A8A6EE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 12:34:57 | VAS-1792323296-8A5B877AE3A4 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 12:34:53 | VAS-1792323289-DD67B69672C8 | TELCO | TXN_COMPLETION | 1925.27ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:34:53 | VAS-1792323289-DD67B69672C8 | AGGREGATOR | TXN_COMPLETION | 2314.36ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:34:53 | VAS-1792323289-DD67B69672C8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:34:43 | VAS-1792323282-3FF6C122810A | AGGREGATOR | TXN_COMPLETION | 1502.14ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 12:34:43 | VAS-1792323282-3FF6C122810A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 12:34:28 | VAS-1792323267-7E3556C9E696 | AGGREGATOR | TXN_COMPLETION | 1195.32ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 12:34:21 | VAS-1792323259-B10025018A93 | AGGREGATOR | TXN_COMPLETION | 1030.52ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 12:34:16 | VAS-1792323252-B649FFCD7BE2 | TELCO | TXN_COMPLETION | 1760.61ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 12:34:16 | VAS-1792323252-B649FFCD7BE2 | AGGREGATOR | TXN_COMPLETION | 2257.80ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 12:34:16 | VAS-1792323252-B649FFCD7BE2 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | NexBridge | Glo |