SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4045 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 123 | QUEUED | CLOSED |
| SLB-20261015-4044 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 107 | QUEUED | CLOSED |
| SLB-20261015-4043 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.5% | 99 | QUEUED | CLOSED |
| SLB-20261015-4042 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 121 | QUEUED | CLOSED |
| SLB-20261015-4041 | Oct 15 | Airtel | Success Rate | 95.0% | 93.1% | 121 | QUEUED | CLOSED |
| SLB-20261015-4040 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 113 | QUEUED | CLOSED |
| SLB-20261015-4039 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 109 | QUEUED | CLOSED |
| SLB-20261015-4038 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 104 | QUEUED | CLOSED |
| SLB-20261015-4037 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.1% | 128 | QUEUED | CLOSED |
| SLB-20261015-4036 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-4035 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.4% | 102 | QUEUED | CLOSED |
| SLB-20261015-4034 | Oct 15 | Glo | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261015-4033 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4032 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-4031 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.1% | 108 | QUEUED | CLOSED |
| SLB-20261015-4030 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 106 | QUEUED | CLOSED |
| SLB-20261015-4029 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 134 | QUEUED | CLOSED |
| SLB-20261015-4028 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 106 | QUEUED | CLOSED |
| SLB-20261015-4027 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.2% | 105 | QUEUED | CLOSED |
| SLB-20261015-4026 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:11:28 | VAS-1792311085-E2E824D06CBA | AGGREGATOR | TXN_COMPLETION | 2413.97ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 09:11:28 | VAS-1792311085-E2E824D06CBA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 09:11:12 | VAS-1792311070-5F850CAB3939 | TELCO | TXN_COMPLETION | 2122.23ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 09:11:12 | VAS-1792311070-5F850CAB3939 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 09:11:05 | VAS-1792311063-098F36E6AF72 | AGGREGATOR | TXN_COMPLETION | 1206.72ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 09:10:50 | VAS-1792311048-9F870FCE824C | AGGREGATOR | TXN_COMPLETION | 1658.34ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 09:10:41 | VAS-1792311040-3604771980C3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:10:28 | VAS-1792311026-283081ED7419 | TELCO | TXN_COMPLETION | 2402.45ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 09:10:28 | VAS-1792311026-283081ED7419 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 09:10:19 | VAS-1792311018-4E9A016C9B43 | AGGREGATOR | TXN_COMPLETION | 434.39ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 09:09:58 | VAS-1792310996-7327BC94723A | TELCO | TXN_COMPLETION | 1832.34ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 09:09:49 | VAS-1792310989-EFC1AFE90102 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 09:09:35 | VAS-1792310974-53056BE08382 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 09:09:20 | VAS-1792310959-BEDB0DB98E21 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 09:09:12 | VAS-1792310952-6217BA159999 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 09:09:06 | VAS-1792310944-B575B0A8BD70 | TELCO | TXN_COMPLETION | 2008.21ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 09:08:51 | VAS-1792310929-C75B01D3BDA6 | TELCO | TXN_COMPLETION | 921.65ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 09:08:43 | VAS-1792310922-24C423CE5BC2 | TELCO | TXN_COMPLETION | 1035.36ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 09:08:43 | VAS-1792310922-24C423CE5BC2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 09:08:29 | VAS-1792310907-B746C6FD9524 | AGGREGATOR | TXN_COMPLETION | 1481.79ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |