SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4045 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 123 | QUEUED | CLOSED |
| SLB-20261015-4044 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 107 | QUEUED | CLOSED |
| SLB-20261015-4043 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.5% | 99 | QUEUED | CLOSED |
| SLB-20261015-4042 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 121 | QUEUED | CLOSED |
| SLB-20261015-4041 | Oct 15 | Airtel | Success Rate | 95.0% | 93.1% | 121 | QUEUED | CLOSED |
| SLB-20261015-4040 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 113 | QUEUED | CLOSED |
| SLB-20261015-4039 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 109 | QUEUED | CLOSED |
| SLB-20261015-4038 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 104 | QUEUED | CLOSED |
| SLB-20261015-4037 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.1% | 128 | QUEUED | CLOSED |
| SLB-20261015-4036 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-4035 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.4% | 102 | QUEUED | CLOSED |
| SLB-20261015-4034 | Oct 15 | Glo | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261015-4033 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4032 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-4031 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.1% | 108 | QUEUED | CLOSED |
| SLB-20261015-4030 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 106 | QUEUED | CLOSED |
| SLB-20261015-4029 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 134 | QUEUED | CLOSED |
| SLB-20261015-4028 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 106 | QUEUED | CLOSED |
| SLB-20261015-4027 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.2% | 105 | QUEUED | CLOSED |
| SLB-20261015-4026 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:08:21 | VAS-1792310900-4772FE18AFE2 | AGGREGATOR | TXN_COMPLETION | 503.91ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 09:08:21 | VAS-1792310900-4772FE18AFE2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 09:08:13 | VAS-1792310892-117D04FF8BE8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 09:08:07 | VAS-1792310885-2851B729A43F | AGGREGATOR | TXN_COMPLETION | 1874.75ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 09:08:07 | VAS-1792310885-2851B729A43F | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 09:07:52 | VAS-1792310870-2DD04CB953EB | TELCO | TXN_COMPLETION | 1459.75ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:07:52 | VAS-1792310870-2DD04CB953EB | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:07:45 | VAS-1792310863-A3910BA7FFFC | TELCO | TXN_COMPLETION | 2292.14ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 09:07:45 | VAS-1792310863-A3910BA7FFFC | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 09:07:21 | VAS-1792310840-C0E88E7DBB32 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 09:07:15 | VAS-1792310833-4617762F9E49 | TELCO | TXN_COMPLETION | 1389.97ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 09:07:08 | VAS-1792310826-DDFDD17EB10F | TELCO | TXN_COMPLETION | 956.50ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 09:07:08 | VAS-1792310826-DDFDD17EB10F | AGGREGATOR | TXN_COMPLETION | 1417.56ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 09:06:52 | VAS-1792310811-2A60912541EF | AGGREGATOR | TXN_COMPLETION | 1024.48ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 09:06:52 | VAS-1792310811-2A60912541EF | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 09:06:44 | VAS-1792310803-28BFE10B6A20 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 09:06:07 | VAS-1792310766-AA38A0D21FD6 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:06:00 | VAS-1792310759-FBE9DD2BAA7B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 09:05:46 | VAS-1792310744-E8AB5D5CD90A | AGGREGATOR | TXN_COMPLETION | 1964.37ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 09:05:46 | VAS-1792310744-E8AB5D5CD90A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |