SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4045 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 123 | QUEUED | CLOSED |
| SLB-20261015-4044 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 107 | QUEUED | CLOSED |
| SLB-20261015-4043 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.5% | 99 | QUEUED | CLOSED |
| SLB-20261015-4042 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 121 | QUEUED | CLOSED |
| SLB-20261015-4041 | Oct 15 | Airtel | Success Rate | 95.0% | 93.1% | 121 | QUEUED | CLOSED |
| SLB-20261015-4040 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 113 | QUEUED | CLOSED |
| SLB-20261015-4039 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 109 | QUEUED | CLOSED |
| SLB-20261015-4038 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 104 | QUEUED | CLOSED |
| SLB-20261015-4037 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.1% | 128 | QUEUED | CLOSED |
| SLB-20261015-4036 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-4035 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.4% | 102 | QUEUED | CLOSED |
| SLB-20261015-4034 | Oct 15 | Glo | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261015-4033 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4032 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-4031 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.1% | 108 | QUEUED | CLOSED |
| SLB-20261015-4030 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 106 | QUEUED | CLOSED |
| SLB-20261015-4029 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 134 | QUEUED | CLOSED |
| SLB-20261015-4028 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 106 | QUEUED | CLOSED |
| SLB-20261015-4027 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.2% | 105 | QUEUED | CLOSED |
| SLB-20261015-4026 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:15:44 | VAS-1792300542-0D8A2C21C938 | TELCO | TXN_COMPLETION | 2156.48ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 06:15:44 | VAS-1792300542-0D8A2C21C938 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 06:15:33 | VAS-1792300532-454BF8DD1D02 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 06:15:31 | VAS-1792300530-FE33FD460DA5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 06:15:18 | VAS-1792300517-DCFAD09FA010 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 06:14:58 | VAS-1792300498-48EC8AC12055 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 06:14:55 | VAS-1792300493-6EC343DF36F0 | AGGREGATOR | TXN_COMPLETION | 1639.75ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 06:14:55 | VAS-1792300493-6EC343DF36F0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 06:14:39 | VAS-1792300478-F9A23C17EF34 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:14:36 | VAS-1792300473-F0BA601F5671 | AGGREGATOR | TXN_COMPLETION | 2429.30ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:14:31 | VAS-1792300468-FA41D0F08176 | AGGREGATOR | TXN_COMPLETION | 2416.72ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 06:14:31 | VAS-1792300468-FA41D0F08176 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 06:14:27 | VAS-1792300466-0881E74319CD | TELCO | TXN_COMPLETION | 944.70ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 06:14:27 | VAS-1792300466-0881E74319CD | AGGREGATOR | TXN_COMPLETION | 2291.91ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 06:14:27 | VAS-1792300466-0881E74319CD | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 06:14:19 | VAS-1792300458-C72AF188A332 | AGGREGATOR | TXN_COMPLETION | 845.88ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 06:14:19 | VAS-1792300458-C72AF188A332 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 06:14:14 | VAS-1792300453-B6D9C51A6D7D | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 06:14:10 | VAS-1792300449-C2A101394DD2 | AGGREGATOR | TXN_COMPLETION | 1663.44ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 06:13:56 | VAS-1792300434-1C6B466504D4 | AGGREGATOR | TXN_COMPLETION | 1476.73ms | 400.00ms | Opay | NexBridge | MTN |