SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4045 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 123 | QUEUED | CLOSED |
| SLB-20261015-4044 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 107 | QUEUED | CLOSED |
| SLB-20261015-4043 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.5% | 99 | QUEUED | CLOSED |
| SLB-20261015-4042 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 121 | QUEUED | CLOSED |
| SLB-20261015-4041 | Oct 15 | Airtel | Success Rate | 95.0% | 93.1% | 121 | QUEUED | CLOSED |
| SLB-20261015-4040 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 113 | QUEUED | CLOSED |
| SLB-20261015-4039 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 109 | QUEUED | CLOSED |
| SLB-20261015-4038 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 104 | QUEUED | CLOSED |
| SLB-20261015-4037 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.1% | 128 | QUEUED | CLOSED |
| SLB-20261015-4036 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-4035 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.4% | 102 | QUEUED | CLOSED |
| SLB-20261015-4034 | Oct 15 | Glo | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261015-4033 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4032 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-4031 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.1% | 108 | QUEUED | CLOSED |
| SLB-20261015-4030 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 106 | QUEUED | CLOSED |
| SLB-20261015-4029 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 134 | QUEUED | CLOSED |
| SLB-20261015-4028 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 106 | QUEUED | CLOSED |
| SLB-20261015-4027 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.2% | 105 | QUEUED | CLOSED |
| SLB-20261015-4026 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:31:39 | VAS-1792326696-918E7725A240 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 13:31:22 | VAS-1792326681-B0A1460A9E67 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 13:31:09 | VAS-1792326666-DEEDC16E8F10 | TELCO | TXN_COMPLETION | 2422.19ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 13:30:52 | VAS-1792326652-2820E7A61B52 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 13:30:47 | VAS-1792326644-D6FBA1D009DE | AGGREGATOR | TXN_COMPLETION | 2501.24ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 13:30:47 | VAS-1792326644-D6FBA1D009DE | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 13:30:30 | VAS-1792326629-C4208D2261D6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 13:30:23 | VAS-1792326622-34C4E02A7526 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 13:30:15 | VAS-1792326615-263F3C3E3425 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 13:30:02 | VAS-1792326600-5F2DC91A499C | TELCO | TXN_COMPLETION | 1574.97ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 13:29:54 | VAS-1792326592-8FD9372266F4 | AGGREGATOR | TXN_COMPLETION | 1347.15ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:29:54 | VAS-1792326592-8FD9372266F4 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:29:39 | VAS-1792326577-809BA1E1749D | TELCO | TXN_COMPLETION | 1540.32ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 13:29:17 | VAS-1792326555-078E10BB9A96 | TELCO | TXN_COMPLETION | 2039.49ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 13:29:17 | VAS-1792326555-078E10BB9A96 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 13:29:11 | VAS-1792326548-F22EFCBB7965 | TELCO | TXN_COMPLETION | 2017.21ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 13:29:11 | VAS-1792326548-F22EFCBB7965 | AGGREGATOR | TXN_COMPLETION | 1050.34ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 13:29:11 | VAS-1792326548-F22EFCBB7965 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 13:28:46 | VAS-1791983274-30CB5688B6B6 | AGGREGATOR | TXN_COMPLETION | 1222.62ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 13:28:46 | VAS-1791983274-30CB5688B6B6 | MERCHANT | TXN_COMPLETION | 343263.00s | 5.00s | Opay | NexBridge | MTN |