SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4045 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 123 | QUEUED | CLOSED |
| SLB-20261015-4044 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 107 | QUEUED | CLOSED |
| SLB-20261015-4043 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.5% | 99 | QUEUED | CLOSED |
| SLB-20261015-4042 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 121 | QUEUED | CLOSED |
| SLB-20261015-4041 | Oct 15 | Airtel | Success Rate | 95.0% | 93.1% | 121 | QUEUED | CLOSED |
| SLB-20261015-4040 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 113 | QUEUED | CLOSED |
| SLB-20261015-4039 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 109 | QUEUED | CLOSED |
| SLB-20261015-4038 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 104 | QUEUED | CLOSED |
| SLB-20261015-4037 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.1% | 128 | QUEUED | CLOSED |
| SLB-20261015-4036 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-4035 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.4% | 102 | QUEUED | CLOSED |
| SLB-20261015-4034 | Oct 15 | Glo | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261015-4033 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4032 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-4031 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.1% | 108 | QUEUED | CLOSED |
| SLB-20261015-4030 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 106 | QUEUED | CLOSED |
| SLB-20261015-4029 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 134 | QUEUED | CLOSED |
| SLB-20261015-4028 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 106 | QUEUED | CLOSED |
| SLB-20261015-4027 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.2% | 105 | QUEUED | CLOSED |
| SLB-20261015-4026 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:16:48 | VAS-1790417026-ADA99CE1FF5D | MERCHANT | TXN_COMPLETION | 1833187.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 16:16:46 | VAS-1792250203-B8852F18D16A | AGGREGATOR | TXN_COMPLETION | 2387.82ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 16:16:46 | VAS-1792250203-B8852F18D16A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 16:16:19 | VAS-1792250178-C6FF272EF51E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 16:16:15 | VAS-1792250174-FFC2771213C0 | TELCO | TXN_COMPLETION | 899.48ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 16:16:15 | VAS-1792250174-FFC2771213C0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 16:16:04 | VAS-1792250164-3E09FB7A0EC0 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 16:15:50 | VAS-1792250149-BCA58FA010CF | AGGREGATOR | TXN_COMPLETION | 856.09ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 16:15:40 | VAS-1792250139-510F0F09A6FE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:15:20 | VAS-1792250120-C83F504FE88B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 16:15:07 | VAS-1792250105-F0A3485E13F8 | AGGREGATOR | TXN_COMPLETION | 1658.38ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 16:14:55 | VAS-1792250095-1A2F7EFF485B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 16:14:50 | VAS-1792250090-C0A29040CD7C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 16:14:41 | VAS-1792250080-4F045C5C7C9A | TELCO | TXN_COMPLETION | 712.45ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 16:14:41 | VAS-1792250080-4F045C5C7C9A | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 16:14:39 | VAS-1792250075-689476EB0118 | TELCO | TXN_COMPLETION | 1805.73ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 16:14:39 | VAS-1792250075-689476EB0118 | AGGREGATOR | TXN_COMPLETION | 1433.83ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 16:14:16 | VAS-1792250056-B829EA654D38 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 16:14:07 | VAS-1792250046-71751A5E0B36 | AGGREGATOR | TXN_COMPLETION | 446.78ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 16:14:07 | VAS-1792250046-71751A5E0B36 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | Glo |