SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4045 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 123 | QUEUED | CLOSED |
| SLB-20261015-4044 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 107 | QUEUED | CLOSED |
| SLB-20261015-4043 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.5% | 99 | QUEUED | CLOSED |
| SLB-20261015-4042 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 121 | QUEUED | CLOSED |
| SLB-20261015-4041 | Oct 15 | Airtel | Success Rate | 95.0% | 93.1% | 121 | QUEUED | CLOSED |
| SLB-20261015-4040 | Oct 15 | MTN | Success Rate | 95.0% | 93.7% | 113 | QUEUED | CLOSED |
| SLB-20261015-4039 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 109 | QUEUED | CLOSED |
| SLB-20261015-4038 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 104 | QUEUED | CLOSED |
| SLB-20261015-4037 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.1% | 128 | QUEUED | CLOSED |
| SLB-20261015-4036 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-4035 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.4% | 102 | QUEUED | CLOSED |
| SLB-20261015-4034 | Oct 15 | Glo | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261015-4033 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4032 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-4031 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.1% | 108 | QUEUED | CLOSED |
| SLB-20261015-4030 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 106 | QUEUED | CLOSED |
| SLB-20261015-4029 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 134 | QUEUED | CLOSED |
| SLB-20261015-4028 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 106 | QUEUED | CLOSED |
| SLB-20261015-4027 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.2% | 105 | QUEUED | CLOSED |
| SLB-20261015-4026 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:29:55 | VAS-1792243792-640AB521C478 | TELCO | TXN_COMPLETION | 667.08ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 14:29:55 | VAS-1792243792-640AB521C478 | AGGREGATOR | TXN_COMPLETION | 2144.38ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 14:29:55 | VAS-1792243792-640AB521C478 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 14:29:43 | VAS-1792243782-ABF10F435B79 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 14:29:39 | VAS-1792243777-36396D163187 | TELCO | TXN_COMPLETION | 1790.30ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:29:39 | VAS-1792243777-36396D163187 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:29:34 | VAS-1792243772-967BA31A2B9C | AGGREGATOR | TXN_COMPLETION | 920.61ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 14:29:34 | VAS-1792243772-967BA31A2B9C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 14:29:30 | VAS-1792243767-5E52694B12A0 | TELCO | TXN_COMPLETION | 2533.86ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:29:30 | VAS-1792243767-5E52694B12A0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 14:29:15 | VAS-1792243753-4361A892B734 | AGGREGATOR | TXN_COMPLETION | 2170.64ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 14:29:15 | VAS-1792243753-4361A892B734 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 14:29:10 | VAS-1792243748-9A5E88CB2B11 | TELCO | TXN_COMPLETION | 1723.22ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 14:29:10 | VAS-1792243748-9A5E88CB2B11 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 14:29:06 | VAS-1792243743-35B2C012645E | AGGREGATOR | TXN_COMPLETION | 2419.19ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 14:29:06 | VAS-1792243743-35B2C012645E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 14:28:46 | VAS-1792243723-40824150D7CF | AGGREGATOR | TXN_COMPLETION | 2501.74ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 14:28:27 | VAS-1792243704-6822264AE92E | AGGREGATOR | TXN_COMPLETION | 2585.86ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 14:28:27 | VAS-1792243704-6822264AE92E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 14:28:21 | VAS-1792243699-E73BE92F861B | AGGREGATOR | TXN_COMPLETION | 2205.01ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |