SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4025 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4024 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4023 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4022 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 107 | QUEUED | CLOSED |
| SLB-20261015-4021 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261015-4020 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4019 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4018 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261015-4017 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 121 | QUEUED | CLOSED |
| SLB-20261015-4016 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4015 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-4014 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
| SLB-20261015-4013 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 127 | QUEUED | CLOSED |
| SLB-20261015-4012 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4011 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 107 | QUEUED | CLOSED |
| SLB-20261015-4010 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4009 | Oct 15 | Airtel | Success Rate | 95.0% | 93.0% | 124 | QUEUED | CLOSED |
| SLB-20261015-4008 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4007 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4006 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:30:21 | VAS-1792319418-85718F546867 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 11:30:12 | VAS-1792319411-D7E3432F36B1 | AGGREGATOR | TXN_COMPLETION | 463.03ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 11:30:12 | VAS-1792319411-D7E3432F36B1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 11:30:05 | VAS-1792319404-A3B99466FA3A | AGGREGATOR | TXN_COMPLETION | 676.59ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 11:30:05 | VAS-1792319404-A3B99466FA3A | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 11:29:34 | VAS-1792319373-1A217A4EE0C3 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 11:29:19 | VAS-1790873104-02CF44952D7B | AGGREGATOR | TXN_COMPLETION | 497.59ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:29:19 | VAS-1790873104-02CF44952D7B | MERCHANT | TXN_COMPLETION | 1446263.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:29:14 | VAS-1792319351-A6B4F3292CB5 | AGGREGATOR | TXN_COMPLETION | 2247.86ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 11:29:14 | VAS-1792319351-A6B4F3292CB5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 11:28:43 | VAS-1792319321-F9EFD87BA223 | AGGREGATOR | TXN_COMPLETION | 1542.30ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 11:28:43 | VAS-1792319321-F9EFD87BA223 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 11:28:21 | VAS-1792319299-C6EBC9149B51 | TELCO | TXN_COMPLETION | 1290.22ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 11:28:13 | VAS-1792319292-43B1550FAA2B | TELCO | TXN_COMPLETION | 1028.33ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 11:28:13 | VAS-1792319292-43B1550FAA2B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 11:27:50 | VAS-1792319270-A3A91AD71996 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 11:27:43 | VAS-1790867849-7C361B5571C9 | MERCHANT | TXN_COMPLETION | 1451419.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 11:27:37 | VAS-1792319255-F5140AD18CFE | AGGREGATOR | TXN_COMPLETION | 2276.55ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 11:27:37 | VAS-1792319255-F5140AD18CFE | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 11:27:30 | VAS-1792319248-5324C21FBD8B | AGGREGATOR | TXN_COMPLETION | 2451.35ms | 400.00ms | Opay | Telcos Direct | 9Mobile |