SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4025 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4024 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4023 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4022 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 107 | QUEUED | CLOSED |
| SLB-20261015-4021 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261015-4020 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4019 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4018 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261015-4017 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 121 | QUEUED | CLOSED |
| SLB-20261015-4016 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4015 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-4014 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
| SLB-20261015-4013 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 127 | QUEUED | CLOSED |
| SLB-20261015-4012 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4011 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 107 | QUEUED | CLOSED |
| SLB-20261015-4010 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4009 | Oct 15 | Airtel | Success Rate | 95.0% | 93.0% | 124 | QUEUED | CLOSED |
| SLB-20261015-4008 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4007 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4006 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:45:59 | VAS-1790175853-1351F3DF639D | MERCHANT | TXN_COMPLETION | 2140929.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 10:45:45 | VAS-1792316744-B3BB1D62F76C | AGGREGATOR | TXN_COMPLETION | 796.38ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 10:45:38 | VAS-1792316736-868EFD761C49 | AGGREGATOR | TXN_COMPLETION | 1668.12ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 10:45:32 | VAS-1792316731-E06F4F98C397 | TELCO | TXN_COMPLETION | 2552.81ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 10:45:17 | VAS-1792316714-5961E7101B61 | TELCO | TXN_COMPLETION | 2423.54ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:45:17 | VAS-1792316714-5961E7101B61 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:45:02 | VAS-1792316699-BF9A0CA23B98 | TELCO | TXN_COMPLETION | 2297.43ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 10:44:56 | VAS-1792316692-3B582E1538B8 | TELCO | TXN_COMPLETION | 2509.89ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 10:44:56 | VAS-1792316692-3B582E1538B8 | AGGREGATOR | TXN_COMPLETION | 1985.42ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 10:44:56 | VAS-1792316692-3B582E1538B8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 10:44:47 | VAS-1792316684-B581BC659FD9 | TELCO | TXN_COMPLETION | 2286.22ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 10:44:47 | VAS-1792316684-B581BC659FD9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 10:44:30 | VAS-1792316670-C63A8A95F999 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 10:44:27 | VAS-1792316662-D3A17C789DA3 | AGGREGATOR | TXN_COMPLETION | 407.75ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:44:01 | VAS-1792316640-4F4502E72819 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:43:55 | VAS-1792316633-F12CC79DFA67 | TELCO | TXN_COMPLETION | 2230.12ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:43:55 | VAS-1792316633-F12CC79DFA67 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:43:46 | VAS-1792316625-659783500217 | TELCO | TXN_COMPLETION | 971.43ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 10:43:39 | VAS-1792316618-3AC17F026178 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 10:43:32 | VAS-1792316610-6257C8779142 | AGGREGATOR | TXN_COMPLETION | 921.92ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |