SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4025 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4024 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4023 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4022 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 107 | QUEUED | CLOSED |
| SLB-20261015-4021 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261015-4020 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4019 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4018 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261015-4017 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 121 | QUEUED | CLOSED |
| SLB-20261015-4016 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4015 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-4014 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
| SLB-20261015-4013 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 127 | QUEUED | CLOSED |
| SLB-20261015-4012 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4011 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 107 | QUEUED | CLOSED |
| SLB-20261015-4010 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4009 | Oct 15 | Airtel | Success Rate | 95.0% | 93.0% | 124 | QUEUED | CLOSED |
| SLB-20261015-4008 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4007 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4006 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:51:48 | VAS-1792313507-DC3D9749A2B4 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 09:51:40 | VAS-1792313500-9FC6C74C0BC4 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 09:51:33 | VAS-1792313492-4D7BEC61B89B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 09:51:27 | VAS-1792313487-49C1D92E1CFA | TELCO | TXN_COMPLETION | 673.87ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 09:51:19 | VAS-1792313477-99AD510BEA44 | TELCO | TXN_COMPLETION | 1586.76ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 09:51:19 | VAS-1792313477-99AD510BEA44 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 09:50:58 | VAS-1792313455-08AAFDD98764 | AGGREGATOR | TXN_COMPLETION | 2126.52ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 09:50:57 | VAS-1792313455-08AAFDD98764 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 09:50:21 | VAS-1792313418-57F8B5495248 | TELCO | TXN_COMPLETION | 1608.04ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 09:50:21 | VAS-1792313418-57F8B5495248 | AGGREGATOR | TXN_COMPLETION | 1667.79ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 09:50:21 | VAS-1792313418-57F8B5495248 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 09:50:07 | VAS-1792313404-1BCDE52C31C7 | TELCO | TXN_COMPLETION | 2388.44ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 09:50:07 | VAS-1792313404-1BCDE52C31C7 | AGGREGATOR | TXN_COMPLETION | 424.58ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 09:50:07 | VAS-1792313404-1BCDE52C31C7 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 09:49:57 | VAS-1792313396-08F945DA6BA2 | TELCO | TXN_COMPLETION | 835.50ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:49:57 | VAS-1792313396-08F945DA6BA2 | AGGREGATOR | TXN_COMPLETION | 412.57ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:49:29 | VAS-1792313366-F0FC4681C25D | AGGREGATOR | TXN_COMPLETION | 2239.01ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 09:49:29 | VAS-1792313366-F0FC4681C25D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 09:49:04 | VAS-1792313344-1946D8506A60 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 09:48:44 | VAS-1792313322-78A9AA65443C | AGGREGATOR | TXN_COMPLETION | 1996.81ms | 400.00ms | Opay | Telcos Direct | Airtel |