SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4025 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4024 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4023 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4022 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 107 | QUEUED | CLOSED |
| SLB-20261015-4021 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261015-4020 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4019 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4018 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261015-4017 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 121 | QUEUED | CLOSED |
| SLB-20261015-4016 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4015 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-4014 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
| SLB-20261015-4013 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 127 | QUEUED | CLOSED |
| SLB-20261015-4012 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4011 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 107 | QUEUED | CLOSED |
| SLB-20261015-4010 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4009 | Oct 15 | Airtel | Success Rate | 95.0% | 93.0% | 124 | QUEUED | CLOSED |
| SLB-20261015-4008 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4007 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4006 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:22:34 | VAS-1792300950-84FB24BC04CE | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:21:56 | VAS-1792300915-CDD3B528DD3F | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 06:21:51 | VAS-1792300910-F224674519CF | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 06:21:49 | VAS-1792300906-F90FF1BC371A | TELCO | TXN_COMPLETION | 1059.15ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 06:21:49 | VAS-1792300906-F90FF1BC371A | AGGREGATOR | TXN_COMPLETION | 2346.46ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 06:21:49 | VAS-1792300906-F90FF1BC371A | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 06:21:44 | VAS-1792300901-1481354F2FA1 | TELCO | TXN_COMPLETION | 955.48ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 06:21:43 | VAS-1792300901-1481354F2FA1 | AGGREGATOR | TXN_COMPLETION | 1856.61ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 06:21:22 | VAS-1792300881-9EDC991AD449 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:21:08 | VAS-1792300866-05331500121F | AGGREGATOR | TXN_COMPLETION | 1378.11ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 06:21:04 | VAS-1792300862-1CAF9EBAF669 | AGGREGATOR | TXN_COMPLETION | 2511.13ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 06:21:04 | VAS-1792300862-1CAF9EBAF669 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 06:20:58 | VAS-1792300856-AA8CBD12E487 | AGGREGATOR | TXN_COMPLETION | 1392.83ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 06:20:58 | VAS-1792300856-AA8CBD12E487 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 06:20:47 | VAS-1792300847-7BE1E6518815 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 06:20:43 | VAS-1792300842-E6C9FC059CC7 | AGGREGATOR | TXN_COMPLETION | 1384.38ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 06:20:37 | VAS-1792300837-3B82068D8DD4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 06:20:34 | VAS-1792300832-7BD9C7655BE4 | TELCO | TXN_COMPLETION | 1822.97ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 06:20:34 | VAS-1792300832-7BD9C7655BE4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 06:20:28 | VAS-1792300827-A7F4812C66E9 | AGGREGATOR | TXN_COMPLETION | 422.42ms | 400.00ms | GTBank | Telcos Direct | MTN |