SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4025 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4024 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4023 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4022 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 107 | QUEUED | CLOSED |
| SLB-20261015-4021 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261015-4020 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4019 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4018 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261015-4017 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 121 | QUEUED | CLOSED |
| SLB-20261015-4016 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4015 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-4014 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
| SLB-20261015-4013 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 127 | QUEUED | CLOSED |
| SLB-20261015-4012 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4011 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 107 | QUEUED | CLOSED |
| SLB-20261015-4010 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4009 | Oct 15 | Airtel | Success Rate | 95.0% | 93.0% | 124 | QUEUED | CLOSED |
| SLB-20261015-4008 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4007 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4006 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:49:21 | VAS-1792280959-6C339CB32FF3 | TELCO | TXN_COMPLETION | 1527.85ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 00:49:21 | VAS-1792280959-6C339CB32FF3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 00:49:18 | VAS-1792280954-E362771FC0D6 | TELCO | TXN_COMPLETION | 1332.92ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 00:49:18 | VAS-1792280954-E362771FC0D6 | AGGREGATOR | TXN_COMPLETION | 2271.97ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 00:49:01 | VAS-1792280939-D6C7308944E6 | AGGREGATOR | TXN_COMPLETION | 1269.21ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 00:49:01 | VAS-1792280939-D6C7308944E6 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 00:48:56 | VAS-1792280934-411D8858D0AC | TELCO | TXN_COMPLETION | 715.90ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 00:48:56 | VAS-1792280934-411D8858D0AC | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 00:48:45 | VAS-1792280925-81EBC8986C40 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 00:48:37 | VAS-1792280915-2551A585D7D7 | AGGREGATOR | TXN_COMPLETION | 1791.54ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 00:48:37 | VAS-1792280915-2551A585D7D7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 00:48:32 | VAS-1792280910-E9EF135F2E86 | TELCO | TXN_COMPLETION | 1626.68ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 00:48:26 | VAS-1792280905-8C4BDC024B99 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 00:48:21 | VAS-1792280900-E942067267B4 | AGGREGATOR | TXN_COMPLETION | 400.80ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 00:48:21 | VAS-1792280900-E942067267B4 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 00:47:58 | VAS-1792280875-C7AFBD01F55D | TELCO | TXN_COMPLETION | 648.45ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 00:47:58 | VAS-1792280875-C7AFBD01F55D | AGGREGATOR | TXN_COMPLETION | 2105.42ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 00:47:58 | VAS-1792280875-C7AFBD01F55D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 00:47:53 | VAS-1792280870-DE25D519F505 | TELCO | TXN_COMPLETION | 2179.10ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 00:47:47 | VAS-1792280866-CB8E2C12DB11 | TELCO | TXN_COMPLETION | 1404.62ms | 500.00ms | Kuda MFB | NexBridge | Airtel |