SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4025 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4024 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4023 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4022 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 107 | QUEUED | CLOSED |
| SLB-20261015-4021 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261015-4020 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4019 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4018 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261015-4017 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 121 | QUEUED | CLOSED |
| SLB-20261015-4016 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4015 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-4014 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
| SLB-20261015-4013 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 127 | QUEUED | CLOSED |
| SLB-20261015-4012 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4011 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 107 | QUEUED | CLOSED |
| SLB-20261015-4010 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4009 | Oct 15 | Airtel | Success Rate | 95.0% | 93.0% | 124 | QUEUED | CLOSED |
| SLB-20261015-4008 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4007 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4006 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:25:21 | VAS-1792257913-461A6B189A48 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:25:09 | VAS-1792257908-9CCA48F067AB | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:25:06 | VAS-1792257903-54F675F5B29C | TELCO | TXN_COMPLETION | 2523.92ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 18:25:06 | VAS-1792257903-54F675F5B29C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 18:24:49 | VAS-1792257888-7115730610C9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 18:24:44 | VAS-1791605152-0A6685168187 | MERCHANT | TXN_COMPLETION | 652743.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:24:20 | VAS-1792257859-075686BBC74C | TELCO | TXN_COMPLETION | 957.91ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 18:24:20 | VAS-1792257859-075686BBC74C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 18:24:16 | VAS-1792257854-F22111FD9F48 | AGGREGATOR | TXN_COMPLETION | 1646.99ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 18:24:16 | VAS-1792257854-F22111FD9F48 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 18:24:05 | VAS-1792257844-05244362F7EC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 18:24:02 | VAS-1792257839-748617AC494E | TELCO | TXN_COMPLETION | 2350.59ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 18:24:02 | VAS-1792257839-748617AC494E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 18:23:50 | VAS-1792257829-7ED77C9D6EF4 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 18:23:47 | VAS-1792257825-21915E7BEA41 | TELCO | TXN_COMPLETION | 2550.08ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 18:23:47 | VAS-1792257825-21915E7BEA41 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 18:23:26 | VAS-1792257805-A54B719FC8EE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 18:23:16 | VAS-1792257796-DFE51849F73C | AGGREGATOR | TXN_COMPLETION | 846.88ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 18:23:16 | VAS-1792257796-DFE51849F73C | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 18:23:06 | VAS-1792257785-704C2B9BC3D4 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |