SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4025 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4024 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4023 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4022 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 107 | QUEUED | CLOSED |
| SLB-20261015-4021 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261015-4020 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4019 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4018 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261015-4017 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 121 | QUEUED | CLOSED |
| SLB-20261015-4016 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4015 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-4014 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
| SLB-20261015-4013 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 127 | QUEUED | CLOSED |
| SLB-20261015-4012 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4011 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 107 | QUEUED | CLOSED |
| SLB-20261015-4010 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4009 | Oct 15 | Airtel | Success Rate | 95.0% | 93.0% | 124 | QUEUED | CLOSED |
| SLB-20261015-4008 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4007 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4006 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:10:42 | VAS-1792257038-72A1EB98CDB1 | TELCO | TXN_COMPLETION | 2074.95ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:10:42 | VAS-1792257038-72A1EB98CDB1 | AGGREGATOR | TXN_COMPLETION | 926.27ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:10:42 | VAS-1792257038-72A1EB98CDB1 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:10:34 | VAS-1792257034-629D01CF4885 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 18:10:26 | VAS-1792257024-A4C75ABB7B35 | AGGREGATOR | TXN_COMPLETION | 1885.41ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 18:10:26 | VAS-1792257024-A4C75ABB7B35 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 18:10:19 | VAS-1792257019-15985069AFE0 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 18:10:00 | VAS-1792256999-429C518D20C0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 18:09:47 | VAS-1792256984-4FD6FEACB2D7 | TELCO | TXN_COMPLETION | 2521.63ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:09:47 | VAS-1792256984-4FD6FEACB2D7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:09:36 | VAS-1792256975-861DFE44D250 | TELCO | TXN_COMPLETION | 1463.31ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 18:09:36 | VAS-1792256975-861DFE44D250 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 18:09:20 | VAS-1792256960-67DFA70C081A | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 18:09:18 | VAS-1792256957-9E6C08957C05 | TELCO | TXN_COMPLETION | 1529.63ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 18:09:18 | VAS-1792256957-9E6C08957C05 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 18:09:06 | VAS-1792256945-8C4EB0EE75F4 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:09:01 | VAS-1792256940-F58AE6CA4025 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 18:08:47 | VAS-1792256926-11B6D53C3637 | TELCO | TXN_COMPLETION | 1151.04ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 18:08:47 | VAS-1792256926-11B6D53C3637 | AGGREGATOR | TXN_COMPLETION | 687.54ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 18:08:47 | VAS-1792256926-11B6D53C3637 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |