SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4025 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4024 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4023 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4022 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 107 | QUEUED | CLOSED |
| SLB-20261015-4021 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261015-4020 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4019 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4018 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261015-4017 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 121 | QUEUED | CLOSED |
| SLB-20261015-4016 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4015 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-4014 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
| SLB-20261015-4013 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 127 | QUEUED | CLOSED |
| SLB-20261015-4012 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4011 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 107 | QUEUED | CLOSED |
| SLB-20261015-4010 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4009 | Oct 15 | Airtel | Success Rate | 95.0% | 93.0% | 124 | QUEUED | CLOSED |
| SLB-20261015-4008 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4007 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4006 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:49:31 | VAS-1792255771-F04B719E9C83 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 17:49:28 | VAS-1792255766-4FFDFB1B1D46 | TELCO | TXN_COMPLETION | 2349.68ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 17:49:19 | VAS-1792255756-42E0DB290451 | TELCO | TXN_COMPLETION | 2411.72ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 17:49:19 | VAS-1792255756-42E0DB290451 | AGGREGATOR | TXN_COMPLETION | 400.69ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 17:49:19 | VAS-1792255756-42E0DB290451 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 17:49:13 | VAS-1792255751-44CC47824F99 | AGGREGATOR | TXN_COMPLETION | 1514.68ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 17:49:13 | VAS-1792255751-44CC47824F99 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 17:49:07 | VAS-1792255746-8018BEB43AF7 | TELCO | TXN_COMPLETION | 1013.39ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 17:49:07 | VAS-1792255746-8018BEB43AF7 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 17:48:58 | VAS-1792255736-49216CA217F7 | TELCO | TXN_COMPLETION | 1068.82ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 17:48:33 | VAS-1792255712-2132433AE41C | AGGREGATOR | TXN_COMPLETION | 1471.13ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 17:48:33 | VAS-1792255712-2132433AE41C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 17:48:31 | VAS-1792255707-6DD64B06DF64 | TELCO | TXN_COMPLETION | 1784.92ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 17:48:31 | VAS-1792255707-6DD64B06DF64 | AGGREGATOR | TXN_COMPLETION | 2469.28ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 17:48:31 | VAS-1792255707-6DD64B06DF64 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 17:48:18 | VAS-1792255697-E1DDE1A642D2 | AGGREGATOR | TXN_COMPLETION | 405.15ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 17:48:14 | VAS-1792255692-B02FCD7070F4 | AGGREGATOR | TXN_COMPLETION | 2114.20ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 17:47:50 | VAS-1792255667-1FAA6B5B9559 | TELCO | TXN_COMPLETION | 961.38ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 17:47:50 | VAS-1792255667-1FAA6B5B9559 | AGGREGATOR | TXN_COMPLETION | 1985.97ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 17:47:50 | VAS-1792255667-1FAA6B5B9559 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | MTN |